Fertility IVF Care Coordinator

US Fertility • New Hyde Park, NY

17h • Onsite

About The Position

US Fertility is hiring a full-time Fertility Care Coordinator for RMA of New York Long Island in New Hyde Park, New York (Lake Success). The role coordinates IVF, FET, PGT, egg-freezing, and related patient care processes, working closely with patients, physicians, nursing staff, finance, embryology, urology, research, and other fertility partners. The schedule is Monday through Friday, 7:00 AM to 4:00 PM Eastern Time. Compensation is $23.00 per hour, commensurate with experience. Training is onsite at the Eastside office, with placement on a team at an NYC or Brooklyn location; travel to satellite locations may be required.

The coordinator manages cycle scheduling and readiness, patient appointments, medication pre-certification, financial-clearance communications, checklists, consents, case-review preparation, and accurate EMR documentation. The role also supports donor sperm coordination, PGT and egg-freezing cycles, IVF databases and SART data, new-coordinator orientation, and transfer-in coordination for gametes. The position requires compassionate patient communication, organization, attention to detail, adaptability, and the ability to work independently and collaboratively.

US Fertility describes its work as focused on improving the patient experience and advancing research and development in reproductive medicine. Its stated commitments include inclusive hiring, expanding access to fertility care, developing employees’ strengths, promoting from within, and supporting long-term career growth.

Requirements

• Bachelor's degree in biology, human biology, chemistry, anatomy and physiology, biochemistry, or another related science.
• Proficiency in MS Word, Excel, Outlook, and medical database software.
• Excellent communication and interpersonal skills.
• Ability to learn new terminology and systems; understanding of reproductive anatomy is needed to excel, and training will be provided.
• Ability to work independently and as part of a team.
• Must be organized, detail-oriented, self-motivated, adaptable, able to multitask, compassionate, and interested in reproductive medicine or women's health.

Nice To Haves

• One to two years of related experience preferred.

Responsibilities

• Coordinate and schedule all IVF and FET cycles.
• Schedule the appointments needed to complete IVF/EF checklists, including labs, saline sonograms, cultures, uterine sounding, and semen analysis.
• Initiate and confirm patient cycle medication pre-certification with patient services or the financial coordinator.
• Communicate with the finance department about financial clearance before IVF cycle GND start and report changes in protocol or cycle status.
• Review IVF checklists with patients, identify outstanding items, verify laboratory completion and recency, follow the lab review SOP, and notify the RN when charts are ready for final review.
• Distribute IVF, cryopreservation, donor sperm, assisted hatching, ICSI, FET, and other required consents, following policies for witnessing and processing; counsel patients to complete consents at IVF class or by GND start.
• Arrange IVF case-review meetings with physicians and the IVF nurse, prepare lists of upcoming and in-cycle patients, and identify problem or unusual cases.
• Enter information in EMR charts, including special cycle requirements and diagnoses determined by the physician or nurse at case review.
• Coordinate with the urology team and embryology for cycles requiring TESE, transfer relevant male-patient information to the EMR stimulation chart, and attend TESE team meetings.
• Work with nursing staff to review upcoming IVF cycles, check chart completion, and confirm written cycle protocol instructions are prepared and sent to patients.
• Help patients understand donor sperm ordering, provide appropriate information and consents, and ensure instructions are returned before donor sperm delivery.
• Provide emotional support to patients.
• Create and maintain the IVF Scheduler database; collaborate on SART data and statistics and serve as backup for the Research Data Coordinator when needed.
• Coordinate PGT cycles, including prescreening appointments when required, laboratory contacts, cycle scheduling according to embryology guidelines, consents, and paperwork for the PGT lab.
• Assist with egg-freezing patient coordination, including prescreening when required, cycle scheduling, consents, and orientation classes.
• Work collaboratively with internal and external fertility partners as needed.
• Participate in orienting new IVF coordinators.
• Work with the Transfer In team to facilitate transfer of gametes to the embryology lab.

Benefits

• Medical, dental, and vision insurance for full-time employees working 30 or more hours per week.
• 401(k) with company match.
• Tuition assistance and professional development support.
• Performance-based bonus opportunities.
• Generous paid time off and paid holidays.
• Paid parental leave.
• Life and disability benefits.
• Fertility Discount Program.
• Employee wellness and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level