Fertility Patient Care Coordinator - Cumming

Inception Family Career•Cumming, GA

About The Position

We are seeking a friendly, experienced Fertility Patient Care Coordinator for the Cumming location. The coordinator is responsible for initial patient contact following the physician consultation and for coordinating prescreening requirements for IUI, IVF, and FET treatment cycles until treatment begins. After the physician determines the treatment plan, the coordinator serves as the patient's primary contact and ensures that prescreening documentation, testing, and consultations are completed. The role works closely with administrative, genetics, and Third Party clinical staff. The schedule is 7:30 a.m. to 4:00 p.m., Monday through Friday.

Requirements

High school diploma required.
At least 1 year of medical administrative experience required.
Customer-service-driven approach.
Ability to work independently and as part of a multidisciplinary team.
Effective organizational, communication, and computer skills.

Nice To Haves

Bachelor’s degree or comparable experience in reproductive medicine preferred.
Fertility experience highly preferred.

Responsibilities

Answer and return patient calls and portal messages, answer questions, or forward inquiries as appropriate.
Schedule appointments for blood work, semen analysis, uterine evaluations, genetic counseling, and nurse consultations.
Act as a liaison with the business office as needed, raising awareness of special circumstances related to insurance.
Obtain proper consents for all treatment.
Maintain documentation between the physician consultation and the start of treatment cycles for administrative tracking.
Maintain patients' records, charts, and pertinent information.
Manage maintenance of prescreening checklists.
Coordinate prescreening requirements for IUI, IVF, and FET treatment cycles up to the point treatment is initiated.
Ensure prescreening documentation, testing, and consultations are completed.

Benefits

Medical, dental, and vision plans for full-time employees.
Complimentary basic life insurance.
Employee Assistance Program.
Long-term disability insurance.
Fertility benefits.
Adoption assistance and surrogacy support.
Paid maternity, paternity, and partner leave.
18 days of PTO annually.
11 paid holidays, including one floating holiday.
401(k) plan with a company match and full vesting after 2 years.
Company-funded Lifestyle Spending Account.
Employer contributions to a Health Savings Account for eligible employees.
Employee Referral Program.
Continuing education reimbursement.
Dedicated time off for professional development.
Additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance.