Fertility Financial Counselor
About The Position
SpringCreek Fertility is seeking a compassionate and detail-oriented Fertility Financial Counselor to join our dedicated team. In this pivotal role, you will guide patients through the financial aspects of their fertility journey, ensuring they feel supported and informed every step of the way. As the only independent, full-service fertility center between the Dayton and Toledo Metropolitan areas, SpringCreek Fertility has been trusted by over 6,500 families to assist in their family planning paths. We are committed to providing evidence-based, patient-centered fertility treatments that are accessible and tailored to meet individual family goals.
Requirements
- 2–4 years of experience in a medical business office or similar setting.
- 2–4 years of direct customer service experience, ideally in a healthcare environment.
- Strong knowledge of healthcare billing, insurance benefits, and payer remittance advice.
- Exceptional communication skills and a commitment to delivering excellent patient service.
Nice To Haves
- Experience in fertility, OB/GYN, dermatology, or plastic surgery is a plus.
Responsibilities
- Provide clear and compassionate explanations of insurance coverage, treatment costs, and financial options to patients.
- Prepare and review treatment quotes and IVF cost packages with accuracy and transparency.
- Verify insurance eligibility, copays, deductibles, and coverage details.
- Collect payments for fertility services and manage patient financial accounts.
- Work closely with billing, coding, and clinical teams to ensure seamless coordination and accurate information.
Benefits
- Competitive salary and benefits package
- Generous paid time off
- 401(k) plan with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
