Financial Counselor
About The Position
Provides financial counseling services for patients receiving or who have received services at the facility by administering hospital financial assistance programs. Responsible for counseling insured and uninsured patients regarding financial responsibility, estimating patient liability, supporting point‑of‑service and pre‑discharge collections, and assisting with payment plans in accordance with organizational policies. Responsible for identifying all sources of potential payers including auto-insurance, Workers' Compensation, commercial insurance, private insurance, third party liability (TPL), governmental insurance, etc. Acts as a liaison between patients, physicians, patient access teams, and external agencies. Completes, submits, and follows up on financial assistance and charity applications, maintaining accurate documentation and escalating approvals or exceptions as required.
Requirements
- Highschool Diploma or GED
Nice To Haves
- 2 years of experience
Responsibilities
- Administering hospital financial assistance programs.
- Counseling insured and uninsured patients regarding financial responsibility.
- Estimating patient liability.
- Supporting point-of-service and pre-discharge collections.
- Assisting with payment plans in accordance with organizational policies.
- Identifying all sources of potential payers including auto-insurance, Workers' Compensation, commercial insurance, private insurance, third party liability (TPL), governmental insurance, etc.
- Acting as a liaison between patients, physicians, patient access teams, and external agencies.
- Completing, submitting, and following up on financial assistance and charity applications.
- Maintaining accurate documentation.
- Escalating approvals or exceptions as required.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
