Fertility Financial Counselor

Reproductive Medicine Associat•Troy, MI

6d•Remote

About The Position

Reproductive Medicine Associates of Michigan (RMA of Michigan) is seeking a dedicated and empathetic Fertility Financial Counselor to join our team. In this pivotal role, you will guide patients through the financial aspects of their fertility journey, ensuring they feel supported and informed every step of the way. Since 2006, RMA of Michigan has been a trusted leader in fertility care, helping bring over 5,000 babies into the world. Our commitment to personalized treatment plans, advanced reproductive technologies, and compassionate care has made us a beacon of hope for families across Michigan and beyond. This is a remote position; however, candidates must reside in or near the Detroit Metro Area to allow for occasional in-person meetings or training.

Requirements

2–4 years of experience in a medical business office or similar setting.
2–4 years of direct customer service experience, ideally in a healthcare environment.
Strong knowledge of healthcare billing, insurance benefits, and payer remittance advice.
Exceptional communication skills and a commitment to delivering excellent patient service.

Nice To Haves

Experience in fertility, OB/GYN, dermatology, or plastic surgery is a plus.

Responsibilities

Provide clear and compassionate explanations of insurance coverage, treatment costs, and financial options to patients.
Prepare and review treatment quotes and IVF cost packages with accuracy and transparency.
Verify insurance eligibility, copays, deductibles, and coverage details.
Collect payments for fertility services and manage patient financial accounts.
Work closely with billing, coding, and clinical teams to ensure seamless coordination and accurate information.