Fellowship Services Manager

The Ohio State University • Columbus, OH

7d • $55,700 - $65,000 • Onsite

About The Position

The Fellowship Services Manager is charged with managing the Graduate School's fellowship program, including recruitment fellowships, dissertation fellowships, and fee matches. This position manages the fellowship competition process, including the recruitment of faculty reviewers, nominations of students via GradAwards system, and communication efforts around nomination, awarding, and preparing onboarding materials for faculty reviewers. This position manages the logistics of Fellowship Services events, including the fellowship recognition portion of the annual Graduate School Awards Ceremony and performs other duties as assigned. This person reports to the Director of Fellowship Services and works collaboratively with the Director to support projects, initiatives, and assessment of the fellowship program.

Requirements

• Bachelor's degree or equivalent experience
• 4 years of relevant experience required
• Proficient in Microsoft Excel
• Ability to learn how to use new software systems
• Financial experience, specifically with budgets and addressing students' financial-related questions
• Excellent communication and customer service skills
• Exceptional technical abilities with attention to accuracy and precision

Nice To Haves

• Master's degree
• Proficient in Microsoft Access and Tableau
• Familiarity with OSU systems, including Workday and internal databases
• Demonstrated experience in data analysis and reporting

Responsibilities

• Serve as the first point of contact for Fellowship Services through the management of all incoming tickets via Salesforce and incoming calls.
• Manage general inquiries from prospective and current students, while providing specialized customer service to faculty and staff regarding the fellowship program.
• Interpret and explain Fellowship Guidelines and associated policies and procedures.
• Troubleshoot issues or concerns with fellowship appointments and technology used in the Fellowship Program.
• Initiate dissertation year activation, supplement management and tracking, award distributions and tracking, fee match requests and student specific requests, and Workday for fellowship appointments and payments.
• Escalate issues that require additional leadership consideration or petition/accommodation to Fellowship Guidelines or Graduate School Handbook.
• Retain general knowledge and practice of other units within the Graduate School or close partners of the Graduate School to assist with other general questions from students, faculty, and staff to best direct them to the appropriate office or team member.
• Serve as the primary contact and manage the Alumni Grants for Graduate Research and Scholarship (AGGRS), Graduate Associate Teaching Award (GATA), Dinius Fellowship, and Presidential Fellowship annual competitions.
• Collaborate with the Director of Fellowship Services to set and revise guidelines and best practices regarding these awards and competitions annually.
• Manage the recruitment of faculty reviewers, nominations of students via GradAwards system, and communication efforts around nomination, awarding, and preparing onboarding materials for faculty reviewers.
• Develop, maintain and implement communication plan and annual calendar to be used by Fellowship Services throughout the annual year.
• Develop faculty reviewer recruitment materials for fellowship and awards competitions for the Graduate School.
• Manage the faculty reviewer recruitment process and serve as the primary contact during the reviewer recruitment cycle.
• Continue regular communication with faculty reviewers throughout the year.
• Develop and distribute faculty acknowledgment letters for faculty to use in their annual reports or dossiers.
• Maintain active tracking of faculty participation the annual review process.
• Create and prepare meeting materials for workshops and other events administered by Fellowship Services, including PowerPoint slides, onboarding materials, Microsoft Teams access, and recordings of reviewer onboarding sessions.
• Manage the logistics of Fellowship Services events (onboarding webinar for reviewers, faculty reviewer training, Fellowship Workshop), and additional events as needed.
• Work on special projects as assigned by the Vice Provost for Graduate Education and Dean of the Graduate School, Associate Dean for Excellence in Graduate and Postdoctoral Training, or Director of Fellowship Services.
• Serve as back up coordinating official for the National Science Foundation Graduate Research Fellowship program.
• Perform other duties as assigned.

Benefits

• The offer for this position will fall within this range based on internal equity, unit's available budget, and the candidate's qualifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior