Federal Workforce Career Center Program Coordinator

WorkSource Montgomery • Silver Spring, MD

5d • Hybrid

About The Position

WorkSource Montgomery (WSM) is seeking a Program Coordinator to support operations at the new Federal Workforce Career Center (FWCC). This full-time, on-site role is responsible for fielding inquiries from federal workers, jobseekers and employers, assigning cases to Career Specialists, maintaining accurate records in the Maryland Workforce Exchange (MWE), and supporting employer outreach and referral activities. The ideal candidate is organized, customer-focused, and enthusiastic about helping federal workers navigate their next career.

Requirements

• Excellent customer service, oral, and communication skills.
• Familiarity with workforce development programs, especially those supporting dislocated workers and/or federal workers in transition.
• Strong data entry and record-keeping abilities.
• Proficiency in Microsoft Office Suite and web-based systems.
• Ability to work independently and as part of a team in a fast-paced environment.
• Comfortable interacting with jobseekers from diverse backgrounds and experience levels.
• Bachelor's degree or equivalent experience in workforce development, social services, or related field required.
• Applicants should be local to the DC Metro region with the ability to travel to the Wheaton office regularly.

Nice To Haves

• Prior experience in case management, customer service, or administrative support is a plus.
• Experience using the MWE and Customer Relationship Management (CRM) systems such as ATLAS are strongly preferred.

Responsibilities

• Serve as the first point of contact for individuals contacting or visiting the FWCC.
• Respond to phone calls, emails, and walk-ins with professionalism and timely follow-up.
• Provide accurate instructions to jobseekers on navigating initial intake and orientation.
• Assign jobseeker cases to appropriate Career Specialists based on program needs.
• Enter and maintain participant records in the Maryland Workforce Exchange (MWE) system with accuracy and protect PII confidentiality.
• Conduct outreach to prospective federal workers and jobseekers through phone, email, LinkedIn, and community engagement.
• Provide information and referrals to internal WSM programs and external partner services as appropriate.
• Support and assist the coordination of FWCC events and workshops as needed.
• Assist with tracking outcomes, compiling service data, and preparing reports on behalf of the FWCC Senior Manager.
• Perform other duties as assigned in support of FWCC & WorkSource operations.

Benefits

• WorkSource Montgomery is an equal opportunity employer that is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level