Financial Aid Office, Scholarship Division - Federal Work Study Student Assistant

California State University, San Bernardino•San Bernardino, CA

2d•Onsite

About The Position

The Federal Work-Study Student Assistant provides administrative, outreach, and communications support to the Scholarship Division within the Office of Financial Aid and Scholarships. This position assists with scholarship programming, campus events, student engagement activities, office operations, and communications to help increase student awareness of scholarship opportunities and services. The student will receive training on general financial aid and scholarship policies and procedures to effectively assist students and provide appropriate referrals to professional staff.

Requirements

Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
Admission or registration as a CSU student.
Maintain a 2.0 G.P.A. or greater per semester and cumulative.
Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
Eligible to work in the United States
Payroll Requirement: Social Security Card

Nice To Haves

Strong customer service and communication skills.
Comfortable interacting with diverse student populations.
Ability to work independently and collaboratively.
Basic knowledge of Microsoft Office (Word, Excel, Outlook), Google Workspace, and social media platforms.
Organized, dependable, and detail-oriented.
Ability to lift and transport outreach materials (up to 20 pounds) for campus events.

Responsibilities

Serve as a point of contact for the Office of Financial Aid and Scholarships.
Communicate with guests via verbal, written and electronic correspondence (i.e. answering phones, sending emails, assisting students with general questions via front counter).
Assist with clerical functions for the Office of Financial Aid and Scholarships (i.e. file paperwork, maintain an organized working environment, make deliveries around campus, pass out flyers, phones, scanning, maintaining FERPA standards etc.).
Assist with Office of Financial Aid and Scholarships, outreach, and other events. Typical events include, but not limited to, job fairs, tabling, and other Office of Financial Aid and Scholarships events. Advance notice will be provided.
Social Media Content Creation.
Other clerical duties as assigned.
This position reports to the San Bernardino Campus.