Federal Senior Principal Engineer, Solutions Architecture - SOCOM

Dell Technologies • Tampa, FL

23h • Onsite

About The Position

Dell Technologies offers one of the largest technology profiles of any technology company in the world. As an account services management professional, you can expect opportunities to learn or be sent into situations requiring self-guided learning covering this broad spectrum of technologies. Given our unique position in Dell you will work with sales teams providing technical guidance in their pre-sales engagements, you will be sent to fix difficult problems, there are opportunities to work with backend engineers on product development, and much more. Due to the security credentials of our organization, we are frequently dispatched to solve problems to which others simply may not have access. If you are a motivated self-starter who enjoys a job with many opportunities to branch out across the full stack spectrum, this is probably the job for you. Dell’s Federal Customer Success team is looking for an exceptional engineer for our Federal Business to support a wide array of enterprise technologies for our Dept of War support team. As a Dell Technologies Engineer in account services management, your core responsibilities include: Learn and maintain a deep technical acumen and understanding of the Dell Technologies portfolio to include storage, compute, networking, applications, cybersecurity, converged and hyper-converged systems, and edge-core-cloud synergies. Be independently motivated to continually learn new technologies. Due to Dell’s large breadth of products, we expect our team members to be driven to stay current on existing technologies and continually expand their knowledge horizons. Develop internal relationships within Dell and earn trust amongst the account executives, program/project managers, executive leadership team members, infrastructure delivery teams, and security offices. Develop relationships and earn trust with customers and partners through a demonstration of the highest caliber of professional, technical, and mission competence. Assist customer and sales team with design, definition, and implementation of complex system requirements from a support sustainment perspective. Always operating from a proactive stance to maximize up time of customer’s IT solutions.

Requirements

• Must have an active TS/SCI security clearance
• Intimate knowledge and understanding of Dell PowerEdge servers and storage products, specifically PowerEdge XE servers and PowerScale
• Intimate knowledge of networking infrastructure
• Strong knowledge working in Linux environments (RHEL and Ubuntu).
• In depth troubleshooting knowledge
• Strong understanding of Dell and vendor diagnostics utilities and their application
• Strong escalation management capability
• Ability to collaborate effectively with vendors and Dell Engineering
• Customer facing experience and the ability to work in a high-pressure environment
• 12+ years of technical support experience
• Must be a US citizen

Nice To Haves

• A+, Security +, MCITP/MCSE, VCP, RHCSA, CCNA certifications

Responsibilities

• Learn and maintain a deep technical acumen and understanding of the Dell Technologies portfolio to include storage, compute, networking, applications, cybersecurity, converged and hyper-converged systems, and edge-core-cloud synergies.
• Be independently motivated to continually learn new technologies.
• Develop internal relationships within Dell and earn trust amongst the account executives, program/project managers, executive leadership team members, infrastructure delivery teams, and security offices.
• Develop relationships and earn trust with customers and partners through a demonstration of the highest caliber of professional, technical, and mission competence.
• Assist customer and sales team with design, definition, and implementation of complex system requirements from a support sustainment perspective.
• Always operating from a proactive stance to maximize up time of customer’s IT solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed