Federal Network Support Engineer (Tier 1) - Day

ASM Research•Reston, VA

1d•Onsite

About The Position

This role provides foundational technical infrastructure and software services support for the Azure Core Networking team within Government Cloud environments. The Federal Network Support Engineer will support 24x7 operations (shift work) for critical networking infrastructure including ExpressRoute, VPN, and core network services across secure federal facilities. The work hours are 9A-5:30P ET.

Requirements

HS Diploma or GED; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.
2+ years of experience in network operations or technical support
Active Secret level clearance
Able to obtain CJIS background check
CompTIA Network+
CompTIA Security+
Azure AZ-900
Basic understanding of networking fundamentals (TCP/IP, routing, switching)
Familiarity with Microsoft Azure networking services preferred
Experience with ticketing systems and incident management processes
Strong troubleshooting and problem-solving abilities
Excellent written and verbal communication skills
Ability to work independently in a 24x7 operational environment
Strong attention to detail and commitment to documentation standards
Customer service orientation with ability to manage multiple priorities
Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
Applies standard methodology, techniques, procedures and criteria.
Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
Strong customer service skills.

Nice To Haves

Experience with cloud infrastructure, digital workspace, and storage technology a plus.

Responsibilities

Monitor capacity alerts and maintain ExpressRoute Direct port capacity for Enterprise Route Direct customers
Perform port provisioning and generate Network Design Templates (NDT) for buildout activities
Create seed files and execute post-build service configuration deployments
Validate configuration settings before bringing services to production
Support decom efforts for retiring network infrastructure
Triage and escalate Livesite incidents, customer-reported issues, and deployment incidents
Update knowledge base with troubleshooting guides and lessons learned from incident resolution
Contribute to PNAAS automation initiatives
Document standard operating procedures for Tier 1 activities
Maintain accurate records of configuration changes and deployment activities
Coordinate with Microsoft’s partners (ATT, BT, Verizon, Equinix, etc.) for partner capacity onboarding per business needs
Escalate complex issues to Tier 1.5/2 support following established protocols