Federal Network Support Engineer (Tier 1) - Night

ASM Research•Reston, VA

1d•Onsite

About The Position

This role provides foundational technical infrastructure and software services support for the Azure Core Networking team within Government Cloud environments. The position supports 24x7 operations (shift work) for critical networking infrastructure including ExpressRoute, VPN, and core network services across secure federal facilities. Work hours are 1A-9:30A ET.

Requirements

HS Diploma or GED; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.
2+ years of experience in network operations or technical support
Active Secret level clearance
Able to obtain CJIS background check
CompTIA Network+
CompTIA Security+
Azure AZ-900
Basic understanding of networking fundamentals (TCP/IP, routing, switching)
Experience with ticketing systems and incident management processes
Strong troubleshooting and problem-solving abilities
Excellent written and verbal communication skills
Ability to work independently in a 24x7 operational environment
Strong attention to detail and commitment to documentation standards
Customer service orientation with ability to manage multiple priorities
Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
Applies standard methodology, techniques, procedures and criteria.
Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
Strong customer service skills.

Nice To Haves

Familiarity with Microsoft Azure networking services preferred
Experience with cloud infrastructure, digital workspace, and storage technology a plus.

Responsibilities

Monitor capacity alerts and maintain ExpressRoute Direct port capacity for Enterprise Route Direct customers.
Perform port provisioning and generate Network Design Templates (NDT) for buildout activities.
Create seed files and execute post-build service configuration deployments.
Validate configuration settings before bringing services to production.
Support decom efforts for retiring network infrastructure.
Triage and escalate Livesite incidents, customer-reported issues, and deployment incidents.
Update knowledge base with troubleshooting guides and lessons learned from incident resolution.
Contribute to PNAAS automation initiatives.
Document standard operating procedures for Tier 1 activities.
Maintain accurate records of configuration changes and deployment activities.
Coordinate with Microsoft’s partners (ATT, BT, Verizon, Equinix, etc.) for partner capacity onboarding per business needs.
Escalate complex issues to Tier 1.5/2 support following established protocols.