Tier 1 Support Specialist

Teal • Minneapolis, MN

5d • $40,000 - $50,000 • Onsite

About The Position

As a Tier 1 Support Specialist, you will be one of the first points of contact for clients who need technical assistance. You will provide remote support, troubleshoot common workstation, Microsoft 365, mobile device, printer, application, and connectivity issues, and help ensure users receive timely, professional, and friendly service. This is an on-site role based in Northeast Minneapolis and a great opportunity for someone with early help desk experience who enjoys working with people, learning new technology, and building a career in IT support. You will work across multiple client environments, so adaptability, documentation, and communication are key.

Requirements

• 1–2 years of help desk, technical support, or related IT experience.
• Strong customer service mindset and a genuine interest in helping people.
• Ability to troubleshoot and resolve basic technical issues with patience and professionalism.
• Clear written and verbal communication skills.
• Comfortable supporting computer systems, mobile devices, common business applications, and remote support tools.
• Ability to stay organized, manage multiple priorities, and document work accurately.
• Calm, professional approach when supporting users who may be frustrated or under pressure.
• Willingness to follow established procedures while knowing when to ask for help or escalate.
• CompTIA A+ certification preferred; if not already certified, Teal will support completion within 120 days of employment.

Nice To Haves

• Previous MSP experience or experience supporting multiple client environments.
• Familiarity with Microsoft 365, Active Directory, Entra ID, or Intune.
• Experience with ticketing systems, remote support tools, or RMM platforms.
• Basic understanding of networking concepts such as DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Exposure to security tools such as MFA, endpoint protection, email security, or password managers.
• Additional certifications such as CompTIA Network+, Microsoft Fundamentals, or similar.
• Experience with macOS is a plus.

Responsibilities

• Provide friendly, professional remote support to clients by phone, email, chat, and remote support tools.
• Troubleshoot basic technical issues related to Windows PCs, Microsoft 365, mobile devices, printers, common business applications, and network connectivity.
• Ask helpful questions, gather accurate details, and clearly document work performed in the ticketing system.
• Resolve Tier 1 issues when possible and escalate more complex issues with clear notes and context.
• Follow client-specific procedures, security expectations, and internal support processes.
• Communicate status updates clearly and keep clients informed through resolution.
• Participate in required company and departmental meetings.
• Participate in the rotating on-call schedule for after-hours emergency help desk coverage.
• Meet performance goals established by your supervisor and continue building your technical skills.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package including paid time off, paid holidays, health, dental, vision, life insurance, disability, and retirement plans.
• Training, certification support, and ongoing professional development opportunities.
• Hands-on exposure to Microsoft 365, endpoint support, cybersecurity tools, remote management platforms, and client infrastructure.
• A collaborative team environment with opportunities to learn from experienced technicians and engineers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed