Fax Administrator (Remote - $15/hour)

American Specialty Health Incorporated

4d•Remote

About The Position

American Specialty Health Incorporated is seeking a Fax Administrator to support its Medical Necessity/Benefit Administration Department. The position oversees incoming faxes received by fax, mail, or electronically; routes, sorts, records, and processes them; and supports practitioner communications, fax machine upkeep, and state-required calls related to adverse determinations. The role is remote and pays $15 per hour.

Requirements

High school diploma.
Zero to one year of general clerical experience.
Ability to interact positively and respectfully and establish and maintain cooperative working relationships.
Ability to provide excellent customer service to internal and external customers.
Excellent listening and interpersonal communication skills.
Ability to organize, prioritize, multitask, and manage time effectively.
Accuracy and productivity in a changing environment with constant interruptions.
Ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
Ability to maintain strict confidentiality.

Responsibilities

Oversee incoming Medical Necessity Review (MNR) forms received by fax, mail, or electronically.
Collect faxes hourly.
Sort, stamp, and staple faxes, dividing them into seven categories: MNR Forms, Resubmissions/Modification Forms, Claims, Tracers, Personal Faxes, Miscellaneous, and Incomplete.
Forward MNR Forms and ReOpen/Modification Forms to the Front End Supervisor within 15 minutes of every hour.
Count and log the hourly total number of faxes and the number received in each category.
Call practitioners about fax transmittal problems and document all calls in the communication log; make a minimum of 35 calls per day.
Deliver faxes for other departments using interoffice envelopes.
Sort, log, scan, and forward incoming MNR forms received by mail to the Front End Supervisor upon receipt.
Maintain fax machines, including changing toner.
Assist with state-required calling for adverse determinations.