Fault Detection & Diagnostics (FDD) Program Manager

JLL•Mountain View, CA
•$145,300 - $191,080•Onsite

About The Position

The FDD Program Manager provides strategic leadership, governance oversight, and cross-functional execution for the lifecycle and steady-state operations of the organization’s Fault Detection and Diagnostics infrastructure across its corporate real estate portfolio. The role advises global smart building and technology teams, helps shape governance and long-term scaling strategies for predictive building technologies, and owns portfolio tracking, risk management, and stakeholder alignment to transition facilities to data-driven, Condition-based Maintenance (CbM) operations. The position directs global implementation of digital building and diagnostics initiatives across corporate offices and leased properties, develops repeatable operational frameworks, and coordinates regional workplace service groups, internal operations teams, and third-party platform vendors. It monitors budgets and contractual scopes, facilitates approval of scope changes, and incorporates deployment lessons into future execution playbooks. The role is on-site in Mountain View, California.

Requirements

  • Extensive experience leading complex technical programs or project management tracks within smart buildings, corporate real estate technology, or building automation systems.
  • Documented mastery of portfolio management systems, advanced enterprise spreadsheets, and cloud-based workflow collaboration tools.
  • Proven ability to lead cross-functional teams spanning real estate property managers, facilities staff, and technology infrastructure teams.
  • Superior professional documentation and technical writing skills, with verified experience authoring master playbooks or operational methods of procedure.
  • Must be authorized to work in the United States without sponsorship; visa sponsorship is not provided.

Responsibilities

  • Establish and oversee standardized program tracking dashboards, formal risk frameworks covering risks, issues, changes, and decisions, and progress update cadences.
  • Direct end-to-end global implementation of digital building and diagnostics initiatives across corporate offices and leased properties.
  • Advise enterprise smart building leadership on global system requirements, site suitability assessment metrics, and repeatable operational frameworks.
  • Coordinate program updates and lead alignment sessions, technical performance reviews, and progress meetings with regional workplace service groups, internal operational teams, and third-party platform vendors.
  • Monitor execution variance against master budgets and contractual Scopes of Work.
  • Evaluate technical variations and facilitate corporate approval paths for high-priority scope changes.
  • Organize post-deployment reviews and workshops and incorporate field findings into standard execution playbooks.

Benefits

  • 401(k) plan with matching company contributions
  • Comprehensive medical, dental, and vision care
  • Paid parental leave at 100% of salary
  • Paid time off and company holidays
  • Early access to earned wages through Daily Pay
  • Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health
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