FAS Divisional Technology Partner: College & GSAS Division
About The Position
The FAS Divisional Technology Partner: College & GSAS Division will partner with divisional leadership to align technology investments with priorities, leads demand planning and prioritization within governance frameworks, and represents divisional needs in enterprise decision-making while coordinating solutions, managing escalations, and supporting effective issue resolution. Harvard University is committed to creating a diverse and welcoming environment where everyone can thrive. The Faculty of Arts and Sciences (FAS) is the historic heart of Harvard University, supporting a community unparalleled in its academic excellence. Harvard University Information Technology (HUIT) is a community of IT professionals devoted to making it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment.
Requirements
- Bachelor's degree or equivalent work experience required.
- Minimum of five years’ post-secondary education or relevant work experience
Nice To Haves
- Ability to navigate stakeholders at all levels of the organization.
- Strategic initiative and portfolio management.
- Executive communication and stakeholder engagement.
- Stakeholder negotiation and influence.
- Experience working in the FAS, Harvard, or a complex higher education setting
- Financial stewardship and resource allocation.
- Facility with technological tools, platforms, and concepts.
- Organizational change leadership.
Responsibilities
- Document local FAS technology needs and gather feedback on IT systems and services.
- Manage IT investment request intake.
- Partner with FAS divisional leadership to align technology investments with academic and operational priorities, ensuring IT initiatives are prioritized and/or funded within defined governance guardrails and resource budget.
- Facilitate FAS divisional demand planning, including IT roadmap development and shared visibility into intake, portfolio tradeoffs, and resource capacity.
- Coordinate with counterparts across the FAS to identify shared solutions to common problems.
- Produce annual report of divisional IT investments and impact.
- Represent divisional perspectives on FAS and University-wide enterprise applications and platforms.
- Serve as first point of escalation when warranted; triage and assess issues that warrant higher-level review.
- Prioritize FAS unit needs and resolve issues within resource budget.
- Diagnose whether issues stem from technology, policy, or business process, and route accordingly.
- Approve limited exceptions to service catalog parameters for access to IT resources.
- Make FAS computer refresh and allocation decisions within established lifecycle policies.
- Socialize and communicate IT change initiatives within the division.
- Collaborate with colleagues and stakeholders to address sensitive matters and build consensus; provide guidance to colleagues and arrange or deliver trainings as needed.
Benefits
- Generous paid time off including parental leave
- Medical, dental, and vision health insurance coverage starting on day one
- Retirement plans with university contributions
- Wellbeing and mental health resources
- Support for families and caregivers
- Professional development opportunities including tuition assistance and reimbursement
- Commuter benefits, discounts and campus perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
