FAS Divisional Technology Partner: Arts & Humanities Division

Harvard University • Cambridge, MA

16h • Hybrid

About The Position

The FAS Divisional Technology Partner: Arts & Humanities Division will partner with divisional leadership to align technology investments with priorities, leads demand planning and prioritization within governance frameworks, and represents divisional needs in enterprise decision-making while coordinating solutions, managing escalations, and supporting effective issue resolution.

Requirements

• Bachelor's degree or equivalent work experience required.
• Minimum of five years’ post-secondary education or relevant work experience

Nice To Haves

• Ability to navigate stakeholders at all levels of the organization.
• Strategic initiative and portfolio management.
• Executive communication and stakeholder engagement.
• Stakeholder negotiation and influence.
• Experience working in the FAS, Harvard, or a complex higher education setting
• Financial stewardship and resource allocation.
• Facility with technological tools, platforms, and concepts.
• Organizational change leadership.

Responsibilities

• Document local FAS technology needs and gather feedback on IT systems and services.
• Manage IT investment request intake.
• Partner with FAS divisional leadership to align technology investments with academic and operational priorities, ensuring IT initiatives are prioritized and/or funded within defined governance guardrails and resource budget.
• Facilitate FAS divisional demand planning, including IT roadmap development and shared visibility into intake, portfolio tradeoffs, and resource capacity.
• Coordinate with counterparts across the FAS to identify shared solutions to common problems.
• Produce annual report of divisional IT investments and impact.
• Represent divisional perspectives on FAS and University-wide enterprise applications and platforms.
• Serve as first point of escalation when warranted; triage and assess issues that warrant higher-level review.
• Prioritize FAS unit needs and resolve issues within resource budget.
• Diagnose whether issues stem from technology, policy, or business process, and route accordingly.
• Approve limited exceptions to service catalog parameters for access to IT resources.
• Make FAS computer refresh and allocation decisions within established lifecycle policies.
• Socialize and communicate IT change initiatives within the division.
• Collaborate with colleagues and stakeholders to address sensitive matters and build consensus; provide guidance to colleagues and arrange or deliver trainings as needed.

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree