LA Kings - Fan Service Coordinator

AEG Worldwide•El Segundo, CA

9d•Onsite

About The Position

The Fan Experience Coordinator will be responsible for supporting the Ticket Sales and Service Department including service activation, group experiences, VIP club coordination, and event management. In addition, this individual will assist with the Fan Service Associate program.

Requirements

Passion for customer service and a strong work ethic.
Assertive, persistent, and results-oriented with the ability to multitask.
Strong organizational skills; attention to detail.
Strong written and communication skills and an excellent phone presence.
Knowledge of computer programs such as Microsoft Word and Outlook.
Ability to learn required business systems.
Must be available to work weekends, nights and holidays.
High School Diploma or its equivalency.
2-4 years related work experience.

Nice To Haves

BA/BS Degree Preferred

Responsibilities

Assist with the seasonal Fan Service Associate program by providing clear guidance and support to Associates during event days.
Work with Service team and Community Relations department to organize and delegate projects and assignments, ensuring efficient execution and a seamless fan experience.
Act as the point of contact between the Kings Sales & Service team and arena game-day departments, including Guest Services and Operations.
Facilitate daily communications and coordinate logistics such as event scheduling, parking, club passes and premium experiences.
Support the ticket benefits program including inventory management, customer support, and in-game activation & fulfillment.
Aid the Group Sales team with coordination of group leader benefits including showcasing group names on the scoreboard, arranging catering, buses, ticket package gifts, and other elements of the group sales process.
Support the LA Kings in-game experiences from fulfillment to activation. This includes pre-game tours, ticket pack redemptions, Zamboni rides, Tunnel Team, and post-game events.
Provide day-to-day administrative support to the Ticket Sales and Service department including ordering supplies, organization of STM collateral, support of STM mailings, game day materials etc.
Assist with the Season Ticket Member and client gifting processes; assist in brainstorming gift ideas, organize and maintain gift/recipient lists, and execute fulfillment of gifting distribution and/or gifting events.
Process VIP and department ticket requests as needed; i.e. coordination of club passes, parking arrangement, etc.
Support the planning of VIP Season Ticket Member away trips in collaboration with relevant departments.
Engage with guests to ensure a best-in-class service experience for Season Ticket Members and their guests.