Fan Journey Coordinator

Oklahoma City Thunder•Oklahoma City, OK

2d•Onsite

About The Position

The Oklahoma City Thunder is seeking a Fan Journey Coordinator to support fan engagement strategies across the Thunder’s growing digital ecosystem. This role will help bring the fan journey to life through the Thunder app, text messaging (SMS), push notifications, digital campaigns, gamification, and other interactive fan touchpoints. Working cross-departmentally, you will help execute digital experiences, manage fan engagement platforms, and organize data to better understand how fans connect with the Thunder. This role is ideal for someone interested in the intersection of digital marketing, technology, fan experience, and data.

Requirements

Minimum of 2 years of experience in digital marketing, digital engagement, marketing automation, or a related field
Understanding of and experience with digital marketing strategies, such as SMS and direct email
Ability to think strategically, solve problems, identify opportunities, and improve processes
Strong analytical skills with the ability to interpret data and translate insights into clear, actionable recommendations and communications
Familiarity with HTML, CSS, and JavaScript, including the ability to make basic updates or troubleshoot front-end digital experiences
Ability to work independently, take initiative, and collaborate effectively with others
Strong organizational skills, professionalism, and attention to detail
A valid driver’s license, proof of insurance, and reliable transportation are required.

Nice To Haves

Experience with or working knowledge of API development, Tableau, SQL, or Python preferred

Responsibilities

Execute digital fan journey tactics across the Thunder app, SMS, push notifications, and other digital communication channels
Manage fan-facing experiences across the Thunder app and other digital platforms
Coordinate digital campaign calendars and ensure fan communications are executed accurately, on time, and in alignment with broader marketing and fan engagement plans
Perform routine quality assurance of digital experiences, links, forms, messaging, and fan-facing content prior to launch
Pull, clean, organize, and manage fan data and submissions from digital campaigns, lead-generation programs, and other engagement sources
Operate digital fan loyalty and engagement platforms, including Kids Club, maintain online rewards, and report on engagement
Identify lead-source trends and insights to develop strategies for fan development
Perform other duties as assigned