Fan Relations Specialist

Myra 22 Corporation • Winter Garden, FL

7d

About The Position

The Fan Relations Specialist is a full-time, customer-facing role at Dairy Queen Grill & Chill, starting at $16.00 per hour. The position focuses on creating a welcoming guest experience, building relationships with customers, and delivering friendly, accurate, and efficient service. It is more than a cashier role and includes supporting restaurant operations and helping ensure guests have a positive experience.

Requirements

• At least 1 year of customer service experience in a fast-food, restaurant, retail, or hospitality environment.
• Friendly, outgoing personality with excellent communication skills.
• Genuine passion for helping people and providing exceptional service.
• Ability to multitask and work efficiently during busy periods.
• Dependable, punctual, and professional.
• Comfortable using POS systems and learning digital tools.
• Ability to work evenings, weekends, and holidays as needed.
• Willingness to support teammates wherever needed.

Responsibilities

• Warmly greet and acknowledge customers entering the restaurant.
• Create a welcoming, friendly, and positive dining experience.
• Build relationships with regular customers and help them feel appreciated.
• Check on dine-in guests to ensure they are satisfied with their experience.
• Handle customer questions, concerns, and complaints professionally.
• Encourage satisfied customers to provide Fan Feedback and online reviews.
• Take orders accurately and efficiently using the POS system.
• Verify orders before handing them to customers.
• Maintain a clean, organized, and welcoming dining room, front counter, and restroom area.
• Assist with order preparation, packaging, and service when needed.
• Communicate with Grill, Chill, and Drive-Thru teams to support fast and accurate service.
• Identify service delays and proactively help resolve customer concerns.
• Follow food safety, cleanliness, and restaurant operating standards.
• Support teammates wherever needed.
• Represent Dairy Queen positively in every guest interaction.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed