Fan Experience Team Member
About The Position
Fan Experience Team Members play an integral role in providing a superior experience for groups attending Sacramento Republic FC matches at Heart Health Park. Fan Experience Team Members (FEPs) support guests by facilitating exclusive on-field experiences and assisting with wayfinding and problem solving, while maintaining a passionate, energetic, and enthusiastic disposition. Fan Experience Team Members also assist the Event Operations team with the execution of fan-facing events outside of matchday. This is a part-time seasonal role, spanning from January to November.
Requirements
- Must be willing and able to work flexible hours, including evenings, weekends, and/or holidays for matchdays and other events.
- Must be able to adhere to pre-scheduled shifts and be on-time for those shifts.
- Must be available for approximately 80% of all home matches, including the State Fair (Saturday, August 1) and Season Finale (Saturday, October 24).
- Able to work outdoors in inclement and/or hot weather.
- Able to stand, walk, or travel up and down stairs for extended periods of time.
- Strong communication and interpersonal skills with the ability to build relationships with guests and resolve issues efficiently.
- Able to adapt to changing priorities and work effectively in a fast-paced environment.
- Proven ability to collaborate effectively with team members and contribute to a positive work environment.
- Must be at least 18 years of age.
Responsibilities
- Greet fans and welcome groups that are checking for their on-field experience and/or group gift.
- Adhere to outlined check-in practices for groups, including distribution of proper credentials needed for field access.
- Communicate rules, path of travel, and expectations to groups participating in on-field experiences.
- Examine and interpret tickets to answer any seating questions.
- Maintain comprehensive knowledge of venue, policies, and operational plans to ensure a seamless matchday experience.
- Assist with wayfinding throughout the venue.
- Maintain a visible presence during the event for any guest inquiries, comments, or concerns.
- Guide fans to exits or provide other instructions in case of emergency.
- Other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
