FamilySearch Library Research Specialist Team Manager

The Church of Jesus Christ of Latter-day Saints • Salt Lake, UT

1d • Onsite

About The Position

The Family History Department has the primary responsibility to nourish the temples with names so that families can be united for eternity; the FamilySearch Library Research Specialist Team Manager has responsibility for managing the day-to-day work of their team to help facilitate this primary goal. Team managers ensure that their teams provide excellent customer service in their interactions with library visitors, the missionary workforce, and with other staff members. Additionally, he or she focuses on people and adheres to the Family History Department quality standards of inspiration, trust, kindness, effectiveness, and simplicity. This role requires excellent customer service, proactively addressing issues, multitasking capability, and developing a mixed workforce consisting of employees, missionaries, and volunteers.

Requirements

• Bachelor's degree (or equivalent experience) and six plus years of experience or a master's degree and four years of experience, and/or equivalent education and experience.
• Previous supervisory experience required.
• Have knowledge of business practices and be able to balance competing interests.
• Have exceptional interpersonal skills.
• Be courteous and tactful.
• Be able to exchange ideas and information in a concise and logical way, and be sensitive to audience diversity.
• Extensive expertise in FamilySearch products and services and the ability to teach others how to use them effectively.

Nice To Haves

• Genealogical accreditation or certification
• Leadership and/or management experience in a library setting
• Fluency in another language other than English
• Experience in strategic planning and scheduling team members in a public facing environment

Responsibilities

• Provide direct leadership and oversight to your team members including hiring, performance management, and development.
• Foster a collaborative, inclusive, and respectful workplace culture focused on service excellence.
• Work with Library Operations Manager and other team managers to address communication, workflow, staffing, guest experience, and resource challenges.
• Track and report key performance indicators and relevant metrics.
• Represent FamilySearch products with knowledge and confidence.
• Take on additional special assignments as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager