Family Support Worker

Inn From The Cold • Calgary, AB

3d • Onsite

About The Position

Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis. We offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us — compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home. We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma informed organization, we create a safe and supportive environment, promoting healing and resilience. We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

Requirements

• Must be available to work the assigned shelter shift consistently.
• Current First Aid / CPR certification
• Current Suicide Intervention /ASIST certificate
• Ability to adapt to fast-paced, unpredictable environments while maintaining professional boundaries, confidentiality, and ethical conduct is crucial.
• Proficient documentation, record-keeping, and reporting skills using a client information management system.
• Computer literacy skills are required, including the ability to use MS Office 365 and Teams.
• Excellent communication, problem-solving, and teamwork skills.
• The successful candidate must satisfactorily complete a Police Information Check with Vulnerable Sector Search and a Child Intervention Record Check.

Nice To Haves

• Post-secondary education in social work, human services, family support, case management is preferred. A combination of relevant experience and education will also be considered.
• Experience working with families experiencing homelessness or housing insecurity.
• Experience in a housing-focused shelter environment, housing support, crisis support, case management and previous work with families is preferred.
• Knowledge of trauma-informed and client-centered care, crisis intervention, and conflict resolution skills.

Responsibilities

• Answer telephone calls from individuals inquiring about shelter space, using housing-focused and diversion practices; track service inquiries.
• Develop rapport and model dignified, respectful and professional behaviour with families.
• Engage with families in a Trauma-Informed and culturally sensitive manner.
• Ensure families follow the shelter schedule, including wake-up routines, mealtimes, and quiet hours, to provide day-to-day structure.
• Promote the rights of family members, empowering them to advocate for themselves.
• Work collaboratively with the Triage & Housing Solutions (THS) Workers to ensure family requests for assistance are responded to promptly and solutions identified that are appropriate for the family.
• Work supportively with Family Case Managers in implementing the jointly-defined housing-focused goals and case plan.
• Work in tandem with the Integrated Support Services Team to connect families with internal services and community-based programs.
• Maintain accurate, timely, and confidential documentation of client interactions, case notes, safety concerns and records of support and service referrals using HOMES, Program Drive folders, and Microsoft Teams.
• Ensure compliance with all organizational policies and shelter protocols, safety regulations, and ethical guidelines while supporting families.
• Work collaboratively with the Front Desk & Building Liaison team.
• Welcome clients and visitors to Neoma and provide shelter clients with access to the facility and appropriate floors.
• Maintain strong and positive interpersonal working relationships with co-workers, shelter supervisors and organizational leadership.
• This position description reflects the general duties of the role, but is not intended to include all duties that may be inherent in the position. Family Support Workers may be asked to perform other duties as required or assigned.

Benefits

• Competitive salary, where all employees are paid a living wage at minimum.
• Focus on health and wellbeing, including access to employer paid extended health benefits, dental benefits, annual health spending account and employer matched RRSP contributions.
• Commitment to your mental wellbeing with free and confidential support through the Employee & Family Assistance Program.
• Work life balance, including paid vacation starting at three weeks, wellness days, and 12 paid statutory holidays.
• Supportive and flexible work environment, with ongoing training and development opportunities.
• Potlucks, celebrations, employee engagement initiatives and plenty of fun.
• Strong commitment to advancing reconciliation, aligning with the calls to action of the Truth and Reconciliation Commission of Canada and the United Nations Declaration on the Rights of Indigenous Peoples.
• Recognition that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength in diversity, creating a rich and inclusive workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree