Family Support Worker

CHILDRENS NETWORK OF SOUTHWEST FLORIDA LLC•Fort Myers, FL

2d•$20 - $0•Onsite

About The Position

The Family Support Worker I supports clients involved in the dependency system, working alongside child welfare case management staff to promote parental progress in treatment interventions, education, and other supportive services and to help maintain child safety and well-being. The role supports families in completing child-welfare-related tasks, connects them with community resources, monitors and documents supervised visits and other family interactions, and may arrange or provide transportation for children to visits. The position participates in staffings, court hearings, and quality improvement activities as needed, and enters required data into automated systems, including FSFN. The work week is Monday through Friday, 40 hours per week. Supervisors advise employees of their specific hours; business office hours are 8:00 a.m. to 5:00 p.m. Travel within and outside Circuit 20, including Lee, Charlotte, Collier, and Hendry/Glades counties, is required. Employees must complete 15 hours of training annually, or 20 hours for Certified Child Welfare Professionals. This position has no supervisory responsibilities.

Requirements

High school diploma or GED required.
At least one year of child welfare or family-support-related experience preferred.
Working knowledge of community services and resources in the local five-county area.
Strong organizational skills and problem-solving abilities.
Ability to establish and maintain positive working relationships.
Ability to operate standard office machinery, including fax, telephone, calculator, computer, scanner, printer, copier, and mail machine.
Minimum typing speed of 50 words per minute and strong word-processing skills.
Competence with Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook.
Competence with basic email procedures and meeting scheduling.
Excellent written and oral communication skills and effective listening skills.
Self-motivation and ability to manage multiple work assignments simultaneously.
Ability to work as a team member and in a multicultural environment.
Ability to maintain strict confidentiality.
Valid driver's license, clean driving record, and proof of insurance required.
Must pass criminal background screening, including fingerprinting and applicable local law enforcement, FBI, FDLE, and Abuse Registry checks; a Level II background check is also specified.
Drug screening is required.
Must complete 15 hours of annual training, or 20 hours if a Certified Child Welfare Professional.
Ability to read and interpret technical, financial, and legal documents; respond to inquiries or complaints; write in prescribed formats; and present information effectively.
Ability to perform basic arithmetic and interpret rates, ratios, percentages, and bar graphs.
Ability to define problems, collect data, establish facts, draw conclusions, and interpret technical instructions.
Ability to sit for extended periods; walk and stand; use hands and arms; stoop, kneel, or crouch; and talk and hear.
Visual acuity sufficient to read and operate standard office machines; occasional lifting or moving of up to 25 pounds.
Ability to demonstrate a commitment to empowering others, respect for family and individual growth, collaborative working skills, appropriate helping-role boundaries, and ability to set limits while prioritizing child safety and permanency.

Nice To Haves

Associate of Arts degree preferred.
Child welfare or family-support-related experience of at least one year preferred.

Responsibilities

Support families in completing child-welfare-related tasks.
Connect families with formal and informal community supports and resources.
Monitor supervised visits and document observations of family engagement and progress.
Document observations of client activities and interactions with children or families.
Arrange or provide transportation for children to supervised visits as needed.
Participate in staffings and court hearings as needed.
Participate in the quality improvement process.
Enter required data into automated systems, including FSFN.
Complete annual training requirements.
Perform other assigned duties and special projects.