Family Support Supervisor

New Hanover County•New Hanover County, NC

2d•Hybrid

About The Position

New Hanover County is looking for a Family Support Supervisor to join the Health and Human Services department. The Family Support Supervisor performs responsible work supervising a unit that works with clients who are in crisis and in need of financial assistance and assists them on the path to self-sufficiency. The Family Support Supervisor is expected to be flexible and strategic, and experienced in case management to successfully advise the unit on how to assist those in need. The Department of Social Services is a part of New Hanover County's consolidated Health and Human services agency, with roughly 500 dedicated professionals seeking to serve the citizens of our county through providing essential human services. The Department is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come. Ideal candidates for the Department of Social Services have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions and above all, an overwhelming desire to serve the citizens of our county. New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Requirements

Bachelor's Degree in a field related to Human Services or Public Administration, and three (3) years of related experience working in a similar structured setting; or an equivalent combination of training and experience sufficient to successfully perform the essential duties of the specific position as listed above.

Nice To Haves

Excellent customer service, organizational and computer skills
Ability to problem solve and make critical decisions
An overwhelming desire to serve the citizens of our county
Bilingual candidates are eligible for a differential (5%) when utilizing this skill during the course of work duties.

Responsibilities

Supervises staff, prioritizes and assigns work; conducts performance evaluations; ensures staff is trained; and makes hiring, termination, and disciplinary recommendations.
Works with Family Support Specialists and assesses individuals dealing with crisis situations.
Meets with community and various officials, and plans, organizes, and evaluates work policies and procedures.
Stays abreast of new fund sources provided and how to allocate funds and employees to best assist those in need.
Addresses questions from staff regarding the interpretation of policies for various aid programs.
Ensures that staff are aware of the needs of the customer and provide excellent customer service at all times.
Ensures an adequate level of customer service is provided by the unit.
Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.
Performs other duties of a similar nature or level.