Family Support Specialist - Organ Donation - Donate Life - 3 - 16 hour shifts - 7am-11pm

Versiti, Inc.•Milwaukee, WI

21d•Onsite

About The Position

Versiti Organ and Tissue’s Family Support Specialists support families throughout the organ and tissue donation process, from referral through family follow-up. In this hospital-based role in Southeastern Wisconsin, the specialist conducts donation authorization conversations, offers emotional support to grieving families, and obtains written legal consent for donation. The role involves communicating with empathy and professionalism while respecting cultural, religious, and individual beliefs about death, grief, and donation. The specialist works collaboratively with hospital physicians, nurses, and other staff to coordinate support for families and honor donor wishes and designation status. The role also includes helping educate healthcare professionals and the public about organ donation, participating in case reviews and quality initiatives, maintaining regulatory compliance and professional competence, and traveling throughout Southeastern Wisconsin. The schedule is three 16-hour shifts per week, from 7:00 AM to 11:00 PM, with evenings, weekends, and holidays required.

Requirements

Bachelor’s degree in Social Work, Sociology, Psychology, or a related field; or an associate degree in a related field plus at least 3 years of qualifying healthcare or community-based service experience; or a high school diploma plus at least 5 years of qualifying experience.
At least 1 year of healthcare, social service, community outreach, counseling, patient advocacy, crisis support, or related experience; the qualifications section specifies 1–3 years of previous healthcare or community-based service experience.
Experience navigating emotionally sensitive conversations and complex interpersonal dynamics, including supporting people in challenging circumstances.
Strong interpersonal, written, and verbal communication skills, including the ability to communicate compassionately with grieving families.
Strong conflict-resolution skills and the ability to collaborate during challenging or stressful situations.
Strong organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Ability to work independently and as part of a team, and to provide feedback to peers.
Sensitivity to cultural, religious, and individual differences.
Ability to maintain confidentiality.
Valid Wisconsin driver’s license and access to a vehicle or reliable transportation.
Ability to travel throughout Southeastern Wisconsin counties.
Availability for three 16-hour shifts per week, 7:00 AM–11:00 PM, including evenings, weekends, and holidays.
Proficiency with Microsoft Suite, including Word, Excel, PowerPoint, and Outlook.
Ability to use general office equipment, including a computer, printer, fax, copier, and scanner.

Responsibilities

Support families throughout the donor process, from referral and family discussion through donor management, the operating room, and family follow-up.
Meet with potential donor families to discuss donation and provide emotional support and compassion during and after the process.
Coordinate huddles with hospital staff to establish a collaborative plan for supporting the family, and establish initial contact with the potential donor family.
Communicate with sensitivity to cultural and religious beliefs regarding grief and donation.
Accurately obtain and complete written consent from the legal next of kin for organ and tissue donation.
Support and uphold donor designation status with families, as applicable.
Assist Hospital Relations Liaisons with education about organ donation for healthcare professionals and the public; develop, conduct, or participate in educational programs as needed.
Provide customer service to internal and external customers in accordance with Versiti standards and processes.
Maintain competence through job-related continuing education and contribute to quality assurance activities.
Participate in Lean and continuous improvement efforts.
Follow applicable AOPO, UNOS, CMS, and other regulatory and compliance requirements, as well as standard operating policies and procedures.
Maintain schedule flexibility based on business needs and pursue continued professional development.
Stay current on authorization best practices and bereavement-related issues through continuing education.
Participate in case debriefs, assigned work groups, and special projects.
Demonstrate Versiti’s Core Values: Do Right Always, Find a Better Way, Make Results Happen, and Strengthen the Team.
Perform other duties reasonably within the scope of the job classification.
Travel for work throughout Southeastern Wisconsin and maintain reliable transportation.