Family Support Specialist

BCFS Health & Human Services•Corpus Christi, TX

13d

About The Position

The Family Support Specialist provides case management to youth and families, using sound professional judgment and best practices while maintaining compliance with applicable state and federal standards. The role serves youth ages 6–18, or until they graduate from high school, and their families. Services include individual, family, and group sessions; crisis intervention; referrals and service planning; treatment-plan development and review; and assistance with emergency shelter placements or respite care when appropriate. The specialist facilitates the Strengthening Families Program virtually, in the office, or at other locations as needed. The position requires frequent travel to client homes and community partners, accurate and timely case documentation, and maintaining confidentiality and professional and ethical standards. Flexible hours, including evenings, weekends, and holidays, may be needed when approved by a supervisor or to resolve crisis situations.

Requirements

High school diploma or equivalent.
With a high school diploma or equivalent, four years of experience providing direct services to at-risk youth and families.
Maintain certificates required for the position, including First Aid and CPR.
Valid Texas driver’s license with a clear driving record and reliable transportation.
Pass a pre-employment drug screen and random drug screens.
Provide proof of work eligibility status upon request.
Pass a pre-employment and biennial criminal background and motor vehicle check; fingerprints are required if the applicant has lived out of state within the past five years.
Applicants must be authorized to work for any employer in the United States; visa sponsorship is not available.
Ability to communicate effectively in writing and verbally in English.
Ability to work in a fast-paced environment, maintain required computer literacy, work independently and as part of a multidisciplinary team, and travel as needed.

Nice To Haves

Bachelor’s degree from an accredited college or university in a health and human services field; a bachelor’s degree may substitute for the required work experience.

Responsibilities

Provide individual and family sessions using Motivational Interviewing.
Facilitate the Strengthening Families Program virtually, in the office, or at other locations as needed.
Coordinate referrals, service planning, and documentation for assigned case-management caseloads.
Respond promptly and professionally to client crises at the office, during home visits, and on phone calls within business hours, using independent judgment and discretion.
Develop, monitor, and review treatment plans to build strengths, address needs, and reduce conflict in the home.
Assist with emergency shelter placements or finding respite care when appropriate.
Report suspected abuse or neglect to the program supervisor and appropriate state and county enforcement agencies as a mandated reporter.
Attend staff meetings, in-service training, and Universal Prevention and Community Awareness events.
Participate in weekly face-to-face or phone supervision with the supervisor.
Travel frequently to client homes and community partners as needed.
Meet deadlines required by the program supervisor and state and federal partners.
Meet applicable federal and state regulatory guidelines and standards; maintain a caseload according to agency policies, licensing, and contract standards.
Provide individual, family, and group sessions to assigned families as appropriate, and serve youth ages 6–18 or until high school graduation and their families.
Complete training and ongoing education in skills such as conflict resolution, anger management, and parenting.
Conduct follow-up calls or visits with youth and families in crisis and complete safety planning as needed.
Compile, prepare, submit, and maintain accurate case records, files, forms, and other information according to agency, licensing, and contract requirements.
Work flexible hours, including evenings, weekends, and holidays, when approved by a supervisor or to resolve crises.
Implement BCFS HHS safety protocols, including evacuating with children and staff during emergencies.
Maintain confidentiality and BCFS HHS professional and ethical standards, including respect for staff, clients, and community members and compliance with the dress code.
Communicate effectively in written and spoken English; work in a fast-paced environment; maintain required computer literacy; work independently and as part of a multidisciplinary team; and travel as needed.
Perform other job duties as assigned per grant requirements.
Maintain required position certificates, including First Aid and CPR.
Hold a valid Texas driver’s license, have a clear driving record, and maintain reliable transportation.
Pass pre-employment and random drug screens, and pre-employment and biennial criminal background and motor vehicle checks.
Provide proof of work eligibility status upon request.