Family Support Specialist

NEBRASKA CHILDRENS HOME SOCIETY INC • Lincoln, NE

16d • $22 - $25 • Hybrid

About The Position

The Family Support Specialist provides education, guidance, advocacy, and individualized support to expecting and parenting individuals and families. Through one-on-one case management, educational programming, and community collaboration, the specialist helps participants make informed decisions about pregnancy, parenting, and adoption while building knowledge, confidence, and life skills for healthy family outcomes. The specialist connects participants with prenatal care, parenting education, housing, financial assistance, childcare, healthcare, and other community resources, supporting family stability from pregnancy through early parenthood.

The role includes assessing participant strengths and needs, developing service plans, providing pregnancy and parenting education, coordinating community referrals, conducting follow-up, and facilitating classes and support groups. It also involves adoption education when appropriate, timely confidential documentation, collaboration with community partners, outreach and presentations, and ongoing professional development. The position requires adherence to agency policies, ethical and confidentiality standards, applicable regulations, and NCHS’s mission, values, and Continuous Quality Improvement initiatives.

This is a full-time position based in Lincoln, Nebraska. Work may take place in an office setting or remotely, with local travel and occasional statewide travel. The schedule may need to adjust to participant needs, including possible evening and weekend work. Compensation is $22.07–$24.57 per hour, based on education and experience.

Requirements

• Bachelor’s degree in Social Work, Counseling, Human Services, Psychology, Family Studies, or a related field; an equivalent combination of education and experience will be considered.
• Ability to work with pregnancy, parenting, infant and child development, family systems, and community resources.
• Understanding of trauma-informed, strengths-based, and family-centered practices, including experience working with or providing services to children and families who have experienced trauma.
• Ability to establish trusting, respectful, supportive relationships and maintain professional boundaries; engage participants who may be hesitant to participate.
• Ability to assess strengths and needs, develop individualized service plans, make sound recommendations, and recognize when consultation or additional support is needed.
• Ability to advocate for participants and coordinate referrals to healthcare, housing, education, employment, childcare, financial assistance, and other supports.
• Ability to work independently, exercise sound judgment, prioritize responsibilities, manage multiple participants and projects, and meet deadlines.
• Strong verbal, written, interpersonal, and presentation skills; ability to communicate with participants, families, community partners, and multidisciplinary teams.
• Ability to build collaborative relationships with internal staff, community agencies, healthcare providers, schools, and other stakeholders.
• Ability to accurately interpret and complete forms, reports, assessments, policies, and other documentation while maintaining thorough and timely records.
• Ability to respond professionally to participant, partner, and agency inquiries while maintaining confidentiality and regulatory compliance.
• Proficiency in Microsoft 365 Office Suite and ability to learn agency software, electronic documentation systems, and other technology applications.
• Ability to engage in reflective practice, seek supervision, incorporate feedback, and participate in professional growth and CQI activities.
• Ability to work independently and collaboratively while supporting NCHS’s mission, values, and culture.
• Valid driver’s license, reliable transportation, and current automobile insurance; ability to complete a National Safety Council-approved defensive driving course.
• Ability to provide proof of automobile insurance and registration upon hiring.
• Physical ability to move equipment weighing up to 35 pounds, occasionally use stairs, operate a computer and other office equipment, remain stationary, and move about different work environments.
• Ability to communicate frequently with team members and community partners, inspect written communication, and respond to directions and hazards.
• Ability to adjust the normal work schedule to participant needs, including possible evening and weekend work.
• Bilingual ability is preferred.

Nice To Haves

• One to three years of experience providing case management, family support, pregnancy services, parenting education, or related direct client services.
• Experience working with diverse populations and community resources.
• Bilingual ability.

Responsibilities

• Respond promptly and compassionately to referrals and participant inquiries.
• Assess participant strengths, needs, barriers, and goals, and develop individualized service plans.
• Provide education and case management related to pregnancy, childbirth, parenting, child development, infant care, healthy relationships, co-parenting, and adoption as appropriate.
• Help participants access community resources, including prenatal care, healthcare, housing, food assistance, childcare, education, employment, transportation, financial assistance, and behavioral health services.
• Provide ongoing encouragement, advocacy, problem-solving, and follow-up to support participants’ goals.
• Maintain regular participant contact through office visits, home visits, virtual meetings, phone calls, and other approved methods.
• Offer unbiased adoption education when appropriate and coordinate adoption-related referrals and services in accordance with agency policies and applicable laws.
• Plan and conduct parenting education classes, support groups, and workshops using approved curricula.
• Create a welcoming, inclusive learning environment and encourage participant engagement.
• Complete assessments, case notes, service plans, referrals, and program documentation accurately and on time.
• Maintain confidential participant records in accordance with agency policies, HIPAA, and applicable regulations; collect required outcome and reporting data.
• Build and maintain relationships with healthcare providers, schools, social service agencies, community organizations, and referral partners.
• Coordinate services and participate in multidisciplinary meetings and community collaborations as appropriate.
• Represent NCHS at community events and provide presentations on Family Support services, healthy parenting, pregnancy resources, and community supports.
• Assist with program promotion and participant recruitment.
• Participate in training, continuing education, professional development, and CQI activities; maintain required certifications or licensure if applicable.
• Demonstrate professionalism, confidentiality, ethical conduct, cultural humility, and sensitivity to diverse backgrounds and experiences.
• Support NCHS’s mission, vision, values, strategic goals, and policies; maintain cooperative professional relationships and participate in agency committees as assigned.
• Perform other duties as assigned by the supervisor and/or director.

Benefits

• Seven paid holidays each calendar year.
• Two additional floating holidays.
• Flexible time off with accrued vacation, paid sick time, and well-being days.
• NCHS contributes 5% of salary to a 401(k) after one year of employment; full vesting after five years.
• Referral bonuses for team members who refer qualified candidates.
• Medical, dental, vision, disability, and life insurance.
• Company-paid dental, life, short-term disability, and long-term disability coverage.
• Five free counseling sessions each year through the Employee Assistance Program.
• Hybrid schedule for most positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level