Family Support Specialist

BCFS Health and Human Services•Corpus Christi, TX

About The Position

The Family Support Specialist uses professional judgment and best practices to provide case management and crisis intervention to youth and families while complying with applicable state and federal standards. The role serves youth ages 6–18, or until they graduate from high school, and their families. Services include individual, family, and group sessions as appropriate, using Motivational Interviewing (MI) and the Strengthening Families Program (SFP). The specialist coordinates referrals, service planning, and documentation for an assigned caseload; develops and reviews action plans to build strengths, address needs, and reduce conflict at home; and responds to client crises during business hours at the office, on home visits, or by phone. The position involves frequent travel to clients’ homes and community partners, participation in supervision and agency activities, and flexible hours—including evenings, weekends, and holidays when approved or needed to resolve crises. The specialist must maintain accurate and confidential records, comply with agency policies and regulatory requirements, follow safety protocols, and uphold professional and ethical standards. The role may require current First Aid and CPR credentials and a qualifying clinical license or associate license, such as LMFT, LPC, LCSW, LMFT-A, or LPC-I. Spanish bilingual ability is preferred.

Requirements

Preferred education: a four-year bachelor's or undergraduate degree from an accredited university in Social Work, Sociology, Psychology, Counseling, or Criminal Justice; alternatively, four years of work experience providing direct services to at-risk youth and families.
Experience providing direct services to vulnerable populations.
Maintain current licenses and certificates required for the position, including First Aid, CPR, and an applicable credential such as LMFT, LPC, LCSW, LMFT-A, or LPC-I.
Pass a pre-employment drug screen and random drug screens.
Maintain emotional control and professional composure at all times.
Provide proof of work eligibility status upon request; applicants must be authorized to work for any U.S. employer, and visa sponsorship is unavailable.
Pass pre-employment and biennial criminal background and motor vehicle checks; fingerprints are required if the applicant has lived out of state within the past five years.
Demonstrate sensitivity and competence in responding to the service population’s cultural and socioeconomic characteristics.
Communicate effectively in writing and verbally.
Work effectively in a fast-paced environment and maintain computer literacy required for the position.
Work independently without intensive supervision and as a member of a multidisciplinary team.
Travel as needed and manage time effectively.

Nice To Haves

Bilingual ability in Spanish.

Responsibilities

Provide individual and family sessions using Motivational Interviewing (MI) and the Strengthening Families Program (SFP).
Coordinate referrals and service planning, and document services for an assigned caseload.
Respond promptly and professionally to client crises at the office, during home visits, and by phone within business hours, using independent judgment and discretion.
Develop, monitor, and review action plans to increase strengths, address needs, and reduce conflict in the home.
Assist with emergency shelter placements or respite care when appropriate.
Report suspected abuse or neglect to the program supervisor and appropriate state and county enforcement agencies.
Attend and participate in staff meetings, in-service trainings, and UCAP events.
Participate in weekly face-to-face or phone supervision with the supervisor.
Travel frequently to client homes and community partners as needed.
Meet deadlines set by the program supervisor and state or federal partners.
Maintain a caseload in accordance with agency policies, licensing requirements, and contract standards.
Offer individual, family, and group sessions to assigned families as appropriate.
Complete training and ongoing education in skills such as conflict resolution, anger management, and parenting.
Conduct follow-up calls or visits with youth and families in crisis and complete safety planning as needed.
Prepare, submit, and maintain accurate case records, files, forms, and other required information.
Work flexible hours as needed, including evenings, weekends, and holidays when approved by a supervisor or to resolve crises.
Implement BCFS HHS safety protocols, including evacuating with children and staff during emergencies.
Maintain confidentiality and comply with BCFS HHS professional and ethical standards, including the required dress code.
Maintain required licenses and certificates, including applicable First Aid, CPR, and clinical credentials.
Pass required pre-employment and random drug screens, and maintain emotional control and professional composure.
Provide proof of work eligibility upon request and pass required criminal background and motor vehicle checks.
Respond sensitively to the cultural and socioeconomic characteristics of the service population; communicate effectively; work in a fast-paced environment; maintain required computer literacy; work independently and as part of a multidisciplinary team; travel as needed; and manage time effectively.