SBHF Family Support Specialist (Waukesha County - Bilingual)

Easter Seals Southeast WI•Waukesha, WI

12d•$19 - $23•Hybrid

About The Position

Safe Babies Healthy Families is hiring a bilingual Family Support Specialist to serve families in Waukesha County, Wisconsin, through home visits. The role provides in-home support, education, and resources to families, using individual and family biopsychosocial needs assessments to identify and implement interventions that promote the health, wellbeing, and safety of children and families. The specialist coordinates care and wraparound supports, develops goals with families, and helps maintain healthy family environments in accordance with federal, state, and program requirements. The specialist provides ongoing services to eligible families from the prenatal period until children reach age five, following Healthy Families America best-practice requirements. The role involves assessing complex child and family needs, collaborating across disciplines, addressing barriers through trauma-informed approaches, and partnering with families to develop and monitor individualized care plans. The specialist also provides parenting education and coaching, connects families to community resources, supports family independence, and maintains required documentation. This position requires Spanish bilingual proficiency, a bachelor’s degree in a human service field, and experience working with children and families. Travel between sites is required, along with a valid driver’s license, reliable transportation, and proof of insurance. Work is in a home-based hybrid model with flexible hours; evening and occasional weekend hours are expected to support families’ needs.

Requirements

Bachelor’s degree in a human service field; effective July 16, 2024. Current employees who do not meet this new requirement remain qualified under the previous education requirements.
Spanish bilingual proficiency is required.
Experience working with or providing services to children and families, particularly assessing and addressing vulnerabilities.
Willingness to build reflective capacity, including introspection, communicating awareness of self in relation to others, and valuing supervision.
Travel between multiple sites is required.
Valid driver’s license, reliable transportation, and proof of insurance.
Criminal background check.
Availability to work flexible hours in a home-based hybrid model, including evenings and occasional weekends.
Strong organizational, communication, and technology skills.
Ability to create and maintain professional relationships, establish appropriate boundaries, and act with integrity.
May be required to lift, carry, push, or pull up to 25 pounds.

Responsibilities

Provide in-home services and ongoing contact with eligible families prenatally through age five, following Healthy Families America best-practice requirements and recommendations.
Evaluate complex child and family needs, including legal, ethical, and biopsychosocial components.
Conduct comprehensive assessments through interdisciplinary collaboration, considering the child’s age, diagnoses, support systems, exposures, and anticipated interventions.
Use trauma-informed approaches to consider barriers such as illness, mental health histories, developmental events, treatment resistance, health-system impediments, lack of social support, safety concerns, and vulnerabilities.
Partner with families to develop goals, monitor progress, address barriers, celebrate successes, and evaluate individualized care-plan outcomes.
Identify family-centered, strength-based interventions that build trusting relationships, strengthen parent-child interactions, and promote bonding and child development.
Train, teach, guide, and mentor families and community partners on managing complex biopsychosocial issues.
Provide psychoeducation and coaching using teach-back methods to develop and enhance parenting skills.
Promote family independence and self-sufficiency by helping families identify and enhance protective factors.
Build relationships with community resources and partners; complete referrals and warm handoffs as appropriate.
Apply knowledge of federal regulations, state requirements, funding provisions, and program expectations to protect the safety, wellbeing, and confidentiality of those served.
Engage children and families in intervention and decision-making while respecting autonomy and self-determination.
Use crisis intervention, conflict resolution, and mediation to build and maintain healthy, trusting relationships with high-risk families.
Provide perinatal and child-specific education in developmentally and culturally humble formats.
Demonstrate humility toward the spiritual, linguistic, historical, developmental, ability, and educational backgrounds of the populations served.
Use critical thinking and conflict-resolution skills to balance competing needs and responsibilities.
Participate in supervisory, team, reflective consultation, and staff meetings, including peer interviews and community networking opportunities.
Reflect and debrief with colleagues, supervisors, and consultants to address barriers and care coordination.
Maintain documentation required by federal, state, and Healthy Families America requirements.
Perform other duties or functions as assigned.