Family Support Navigator

City of Chattanooga•Chattanooga, TN

2d•Onsite

About The Position

Incumbents in this position are responsible for assisting with the client intake process and community outreach for Office of Family Empowerment programs. Responsibilities include entry of information into the client management system, communicating with applicants to gather information or documentation, providing information about OFE programs and services, attending outreach events, and making referrals to community partners as appropriate. Work is performed under general supervision, working from defined policies and procedures.

Requirements

High school diploma or GED, which can be supplemented by two (2) years of customer service experience; or any combination of equivalent experience and education.
Valid Driver’s License

Nice To Haves

Bilingual in Spanish and English preferred.

Responsibilities

Communicates with individuals and community partners to generate applications for OFE programs and services.
Serves as an initial contact for OFE clients and assists applicants in understanding and navigating the application process.
Follows up with contacts from a list of individuals seeking services from OFE in a timely manner.
Identifies the appropriate program or service for which individuals should apply based on their circumstances and eligibility criteria and provides proper application forms and instructions.
Communicates with potential applicants to share information about programs, services, and the application process.
Attends community events to promote OFE programs and services and provide information to potential applicants.
Must meet regular attendance requirements.
Must be able to maintain good interpersonal relationships with staff, co-workers, managers, and citizens.
Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.
Performs other duties as assigned.