Family Support Navigator

City of Chattanooga•Chattanooga, TN

3d•Onsite

About The Position

Incumbents in this position are responsible for assisting with the client intake process and community outreach for Office of Family Empowerment programs. Responsibilities include entry of information into the client management system, communicating with applicants to gather information or documentation, providing information about OFE programs and services, attending outreach events, and making referrals to community partners as appropriate. Work is performed under general supervision, working from defined policies and procedures.

Requirements

High school diploma or GED, which can be supplemented by two (2) years of customer service experience; or any combination of equivalent experience and education.
Valid Driver’s License
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write speeches and articles for publication that conform to prescribed style and format.
Ability to effectively present information to top management, public groups and/or boards of directors.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Nice To Haves

Bilingual in Spanish and English preferred.

Responsibilities

Communicates with individuals and community partners to generate applications for OFE programs and services.
Serves as an initial contact for OFE clients and assists applicants in understanding and navigating the application process.
Follows up with contacts from a list of individuals seeking services from OFE in a timely manner.
Identifies the appropriate program or service for which individuals should apply based on their circumstances and eligibility criteria and provides proper application forms and instructions.
Communicates with potential applicants to share information about programs, services, and the application process.
Attends community events to promote OFE programs and services and provide information to potential applicants.
Must meet regular attendance requirements.
Must be able to maintain good interpersonal relationships with staff, co-workers, managers, and citizens.
Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.
Performs other duties as assigned.