Project Coordinator I

Georgia State University • Atlanta, GA

1d

About The Position

The Positive Childhood Alliance Georgia (PCA GA) in the Mark Chaffin Centers for Healthy Development, School of Public Health is seeking a sponsor funded Family Support Coordinator (Sponsor Funded Professional Project Coordinator I) to play a vital role in PCA GA's Find Help Georgia Project, supporting Georgia families by offering emotional support, resource navigation, and early intervention guidance through a dedicated non-crisis warm line. This role provides a compassionate and non-judgmental listening ear, emotional support and connections to resources such as parenting supports, mental health services, early childhood programs, housing assistance, and more.

Requirements

• Bachelor's degree and two years related experience, or a high school diploma or GED and six years related experience, or a combination of education and experience.

Responsibilities

• Responds to incoming calls from the Find Help Georgia Helpline
• Provide supportive listening and encouragement to caregivers and individuals contacting the Warm Line.
• Assist callers with navigating Find Help Georgia’s resources and other relevant services.
• Use trauma-informed, strengths-based, and family-centered language to support and guide callers.
• Identify and escalate calls that require immediate safety or crisis intervention to the appropriate services or hotlines.
• Maintain accurate, timely documentation of all calls using designated data systems.
• Ensure compliance with organizational confidentiality, data protection, and documentation policies.
• Contributes to quality resource database
• Understand data entry procedures to ensure consistency in categorization, tagging, and documentation.
• Assist Project Manager in monitoring feedback from helpline staff and callers.
• Support Project Manager in collaborating with community organizations and service agencies to source new resources and confirm existing listings.
• Track changes in community services, policies, and program availability to maintain up-to-date database records.
• Provide family support services
• Connects caregivers to parent education courses and materials.
• Supports parent coaching and parent education programs by following up with caregivers in program to reengage them.
• Programmatic Support
• Support staff in training of volunteers and interns to use the resource database system.
• Attend team meetings, reflective supervision, and ongoing training to support personal and professional growth.
• Collaborate with internal staff and external partners to ensure families receive timely and relevant information.
• Uphold organizational values including equity, inclusion, and dignity in service delivery.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level