Family Stabilization & Integrated Care Navigator
About The Position
The Family Stabilization & Integrated Care Navigator provides intensive, family-centered case management to TANF-eligible households facing complex challenges, including housing instability or homelessness, mental health conditions, substance use disorders, developmental disabilities, domestic violence, and barriers to self-sufficiency. The Navigator works with families to identify strengths, assess needs, develop stabilization plans, and coordinate services across multiple systems to promote long-term stability, resilience, and family well-being. Serving as a central point of coordination, the Navigator helps families access resources, navigate service systems, overcome barriers, and achieve individualized goals through a strengths-based, trauma-informed, and family-driven approach. The role also includes crisis intervention, housing and benefit-system support, service coordination with community partners, documentation, and occasional client transportation in accordance with CFLR policies.
Requirements
- Bachelor's degree in social work, human services, psychology, counseling, or a related field is required.
- Minimum of two years of experience in case management, housing services, behavioral health, family support services, care coordination, or a related human services field is preferred.
- Experience working with families experiencing housing instability, behavioral health challenges, poverty, domestic violence, substance use, or developmental disabilities is preferred.
- Demonstrated ability to build collaborative relationships with community partners and service providers.
- Strong documentation, organizational, and communication skills.
- Ability to work independently while maintaining effective communication with supervisors and team members.
- Current and valid New York State driver's license and reliable transportation.
Nice To Haves
- Master's degree.
- At least two years of experience in case management, housing services, behavioral health, family support services, care coordination, or a related human services field.
- Experience working with families facing housing instability, behavioral health challenges, poverty, domestic violence, substance use, or developmental disabilities.
Responsibilities
- Conduct comprehensive assessments of family strengths, needs, and barriers related to housing, employment, mental health, substance use, developmental disabilities, domestic violence, and family functioning.
- Develop individualized family stabilization plans with measurable goals supporting self-sufficiency and long-term well-being.
- Provide intensive family-centered case management and ongoing care coordination.
- Assist participants with attending appointments, meetings, activities, and service requirements needed to achieve their goals.
- Provide crisis intervention and same-day support, including connections to emergency housing, behavioral health, and substance use treatment resources.
- Support families in accessing and maintaining housing through housing searches, landlord engagement, advocacy, and barrier-reduction strategies.
- Help individuals and families navigate federal, state, and local benefit systems, including Social Security, public assistance, housing assistance, and childcare subsidies.
- Collaborate with SPOA, CSPOA, the Department of Community Services, social services agencies, treatment providers, housing providers, schools, and community partners to coordinate non-duplicative services.
- Advocate for families during service planning meetings and help keep family voices central to decision-making.
- Coach families in life skills, budgeting, parenting strategies, resource navigation, problem-solving, and resilience building.
- Coordinate approved non-recurring direct supports, such as transportation assistance, hygiene products, and interview clothing, to reduce barriers to stability.
- Build collaborative relationships with community partners to strengthen referral networks and improve service access.
- Participate in case reviews, staff meetings, supervision, training opportunities, and community coalition meetings.
- Complete assessments, case notes, service plans, referrals, reports, and other required documentation accurately and within established timelines.
- Maintain confidentiality and comply with agency, county, state, and federal regulations.
- Provide occasional transportation of clients in accordance with CFLR transportation policies.
- Attend CFLR staff meetings and agency functions as required.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
