Family Services Supervisor II - Family Services Support Team

Chesterfield County • Chesterfield, VA

9d • Onsite

About The Position

The Chesterfield-Colonial Heights Department of Social Services is seeking a Family Services Supervisor II to provide oversight and supervision of our Family Services Support team. This role involves guiding a unit dedicated to providing comprehensive, strengths-based, and solution-focused support for pregnant and parenting women with substance use disorders, their children, and their support networks. As the Family Services Supervisor II, you will oversee a program that empowers families and transforms lives. You will engage stakeholders and community partners to develop cross-system partnerships and will monitor and evaluate program performance. A key responsibility is completing administrative statistical reports, compiling team data, and complying with grant requirements. You will establish and maintain collaborative working relationships with community providers and offer outreach, education, and training to community partners who serve our customers. Providing trauma-focused, reflective supervision to a passionate team to foster growth, resilience and excellence in case management will help you shape the team dynamics. The position includes supervisory duties such as assessing training needs and coordinating development opportunities to improve case management quality. You will review and assign cases and referrals, consult with colleagues on service delivery and review staff documentation, including case contacts, court reports, and service plans. You will attend various meetings, from committee and workgroup meetings to agency-wide and leadership meetings. Your advocacy and problem-solving of barriers and unmet community needs will complement your leadership style. Finally, you will complete developmental and administrative tasks such as participating in training, interviewing, and onboarding new staff. Perform other work as required.

Requirements

• Minimum of a bachelor’s degree in a Human Services field or minimum of a bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia).
• Considerable experience in assigned program area/human services programs and completion of required training programs.
• Supervisory experience or work experience in a leadership role.
• Or equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Current valid driver’s license and good driving record required.
• Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months.
• Out of state driving records must be obtained by applicant and presented at time of interview.
• Records must reflect at least three years of history and be dated within thirty days of interview date.
• Pre-employment drug testing, FBI criminal background check and education/degree verification required.
• A Chesterfield County application is also required and must be submitted online by the deadline.

Nice To Haves

• Possession of a BSW or MSW degree.
• Commonwealth of Virginia Certified Substance Abuse Counselor certification.
• Licensed Clinical Social Worker or Licensed Professional Counselor.
• Considerable knowledge of policies, procedures, and regulations relating to the various direct service programs to include substance use disorders and knowledge of kinship caregiver programs are strongly preferred.
• Knowledge and understanding of Child Welfare practices in child protective services, permanency and foster care is preferred.
• Knowledge of substance abuse treatment and etiology, family and group dynamics including extensive knowledge of a variety of psychotherapeutic treatment techniques/modalities and ability to perform same preferred.
• Ability to and knowledge of accessing community resources such as housing, mental health and substance use disorder services, employment, medical care and other benefits preferred.
• Ability to develop and implement new programs and Standard Operating Procedures is strongly preferred.
• Excellent organizational, time management, oral/written communication, interpersonal, public relations and supervisory skills preferred.
• Ability to demonstrate exceptional critical thinking and decision-making skills during crisis situations preferred.
• Proficiency in OASIS and Safe Measures preferred.
• Experience with managing and reporting grand funding.
• Exceptional ability to collaborate and achieve performance goals preferred.
• Incentives may be offered to candidates hired who possess additional relevant training, skills and experience, such as: a Masters or Bachelors Degree in Social Work, Masters in Human Services, LCSW, Child Welfare Stipend participants, completion of COVLC new worker training or are Bilingual (Spanish & ASL).

Responsibilities

• Oversee a program that empowers families and transforms lives.
• Engage stakeholders and community partners to develop cross-system partnerships.
• Monitor and evaluate program performance.
• Complete administrative statistical reports, compile team data, and comply with grant requirements.
• Establish and maintain collaborative working relationships with community providers.
• Offer outreach, education, and training to community partners.
• Provide trauma-focused, reflective supervision to a team.
• Assess training needs and coordinate development opportunities for staff.
• Review and assign cases and referrals.
• Consult with colleagues on service delivery.
• Review staff documentation, including case contacts, court reports, and service plans.
• Attend various meetings, including committee, workgroup, agency-wide, and leadership meetings.
• Advocate for and problem-solve barriers and unmet community needs.
• Complete developmental and administrative tasks such as participating in training, interviewing, and onboarding new staff.
• Perform other work as required.
• Report to shelter duty and supervise as required during times of natural disaster as part of an Emergency Shelter Management Team.

Benefits

• Attractive benefits package.
• Potential for incentives approved through the Virginia Department of Social Services.
• Credit towards the Public Student Loan Forgiveness Program (PSLF).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager