Family Services Specialist

City of Hampton•Hampton, VA

About The Position

The City of Hampton is seeking a caring, driven, and dedicated Family Services Specialist to help individuals and families navigate life’s challenges. The role strengthens families and supports vulnerable adults and children through direct intervention, planning, and access to essential services. The specialist provides case management and support services to individuals with complex needs in areas including foster care, child and adult protective services, adoption, and family support. The work includes service planning, referrals, crisis intervention, and collaboration with community partners. The position is safety sensitive and subject to alcohol and controlled-substance testing under the City’s substance abuse policy. A position-related background check is required. State certification may be required if assigned to the Foster Care Unit. The incumbent may be designated essential personnel during city emergencies or at the direction of the City Manager or designee, potentially requiring long hours and unusual schedules. The City describes Hampton as a waterfront community in the Hampton Roads region, and says it offers excellent benefits, career and professional development, tuition reimbursement, and other benefits. It identifies itself as a V3 (Virginia Values Veterans) employer and a Military Spouse-Friendly Employer.

Requirements

Graduation from an accredited college or university with a degree in Gerontology, Sociology, Social Work, Human Services, Psychology, or a related field of study.
A minimum of one year of full-time-equivalent experience in family engagement; child development; elderly or disabled fields of work; family-focused social work; or closely related experience. A combination of education and experience may be considered.
Successfully pass a background check related to the position.
Possess a valid motor vehicle operator’s license and maintain a satisfactory driving record under the City of Hampton’s criteria.
The position is safety sensitive and requires testing for alcohol and controlled substances in accordance with the City’s current substance abuse policy.

Nice To Haves

State certification may be required if assigned to the Foster Care Unit.

Responsibilities

Develop service plans with children, adults, and families addressing emotional, financial, housing, education, and health needs.
Conduct assessments and provide direct services in child welfare, adult services, and foster/adoption care.
Respond to and investigate cases involving abuse, neglect, or exploitation.
Represent the department in court proceedings and coordinate with external agencies.
Maintain detailed documentation in systems such as OASIS and PeerPlace.
Lead training for foster families and assist with certification and placement processes.
Participate in interagency teams, community outreach, and public education.