Family Services Specialist

Community Action Partnership of San Luis Obispo•Clovis, CA

About The Position

The Family Services Specialist recruits and enrolls children, verifies eligibility, orients parents, connects families with community resources and social services, and maintains children’s health records and family files. The role builds mutually respectful, positive, goal-oriented partnerships with families to promote positive outcomes for children and families. Working under the supervision of the Area Manager/Center Supervisor and in collaboration with the Family Child Care Coordinator, the specialist coordinates with content experts and program leaders to meet timelines and supports inclusive and equitable participation by eligible families. The position supports families across health, nutrition, education, disabilities, mental health, parent engagement, and ERSEA services. It includes helping families access health and dental care, participating in health screenings, maintaining accurate service and health documentation, supporting parent meetings and local parent committees, attending community collaborations, and transporting parents or children to appointments when necessary. Duties may change, and the advertisement is not a comprehensive list of responsibilities. Applicants must be fluent in at least two languages, including one that supports the needs of the program and community. After applying, applicants are asked to email unofficial transcripts or a copy of their degree to [email protected]. Depending on the assigned department, a valid California driver’s license, current DMV driving record, and proof of insurance may be required for work-related travel. Reasonable accommodations will be considered in accordance with applicable laws.

Requirements

Fluency in two or more languages, including at least one language that supports the needs of the program and community.
Level II: Associate of Arts/Associate of Science degree in Child Development, Social Science, Psychology, Human Development, Liberal Studies, or a related field, plus one year of client casework/case management experience.
Level III: Bachelor of Arts/Bachelor of Science degree in Child Development, Social Science, Psychology, Human Development, Liberal Studies, or a related field, plus one year of client casework/case management experience.
Depending on department assignment, a valid California driver’s license, current DMV driving record, and proof of insurance may be required for job-related travel.

Nice To Haves

A bachelor’s degree is preferred for Level II.

Responsibilities

Recruit and enroll children into the program.
Verify eligibility and orient parents to comprehensive program services.
Adhere to program policies and practices for confidentiality, privacy, and ethics.
Support Migrant and Seasonal Head Start families by connecting them with referral systems and community services.
Serve as a liaison for referrals and help ensure services are beneficial and effective.
Explain the importance of coordinating health, social, and educational services for children’s learning and family well-being.
Help families find health and dental care and encourage their involvement in the healthcare system.
Participate in special health screenings and maintain accurate children’s health records.
Maintain knowledge of local social services and community resources, including health, mental health, nutrition, parenting, financial literacy, education, enrichment, recreation, job training, and employment resources.
Plan monthly local parent committee meetings with the Family Child Coordinator.
Support parent meetings by scheduling guest speakers, preparing agendas, and recording attendance.
Encourage parent participation in program and community events.
Attend and participate in community collaborations.
Maintain accurate documentation of services to families and children, along with child and family files and reference records.
Maintain knowledge of database programs such as ChildPlus.
Complete reports and follow-up as requested by content experts and the Area Manager/Center Supervisor.
Transport parents and/or children to meetings, health appointments, and other service appointments when necessary.
Collaborate with content experts and Area Managers/Center Supervisors to ensure timelines are met.
Promote inclusive and equitable environments for eligible families and build positive, goal-oriented partnerships with families.