Family Services Specialist I/II
About The Position
This position is for a customer experience specialist who can provide world class service to clients of Adult and Family Services. Responsibilities include interviewing and processing electronic applications and renewals for all AFS programs, interpreting and applying policy and procedures, providing clear documentation of casework, and independently performing complex tasks. Must also display excellent customer service skills, flexibility, and organization. This position does not maintain a permanent caseload. It provides first contact resolution for clients who prefer to conduct business through our contact center or online platforms. Various set work schedules available. This position is designed for telework/work from home however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time. All telework positions are subject to Agency Director approval.
Requirements
- Two years of clerical office work in a business, public sector, or social work environment (for Level I)
- Thirty semester hours of college for each year of the required experience (for Level I, as an alternative)
- A bachelor’s degree (for Level II)
- An associate’s degree plus two years of clerical office work in a business, public sector, or social work environment (for Level II)
- One additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree (for Level II, as an alternative)
- Two (2) years of experience as a Family Services Specialist (for Level II, as an alternative)
- Must attend all mandatory training including a two-week training academy held in Norman, OK.
- Must possess a valid driver's license and maintain required car insurance.
Nice To Haves
- Bilingual applicants
Responsibilities
- Interviewing and processing electronic applications and renewals for all AFS programs
- Interpreting and applying policy and procedures
- Providing clear documentation of casework
- Independently performing complex tasks
- Displaying excellent customer service skills, flexibility, and organization
- Providing first contact resolution for clients who prefer to conduct business through our contact center or online platforms
Benefits
- Full State Employee Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
