Family Services Specialist I/II

Oklahoma Human Services•Vinita, OK

5d•$37,440 - $40,248•Hybrid

About The Position

This position is located in Vinita, Oklahoma. The Family Services Specialist I/II is responsible for greeting clients, assessing their needs, determining eligibility for programs, interviewing clients, managing a caseload, compiling data, completing documentation, making program referrals, participating in conferences, attending mandatory trainings, and establishing community partnerships. The role requires occasional travel and a valid driver's license with required car insurance.

Requirements

Level I: Two years of clerical office work in a business, public sector, or social work environment; OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
Level II: A bachelor’s degree; OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree. OR two (2) years of experience as a Family Services Specialist.
Must possess a valid driver's license and maintain required car insurance.

Responsibilities

Greet clients in a professional and kind manner via phone or in an OKDHS retail space.
Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.
Interview clients in an office setting or via phone.
Manage a caseload.
Compile data and complete documentation for eligibility.
Make appropriate program referrals to community resources.
Participate in individual and staff conferences.
Must attend all mandatory trainings associated with the position.
Establish, engage, and grow positive and effective community partnerships with interested members of the public, service providers, and vendors in a supportive and teamwork-oriented professional manner; work effectively with partners to serve shared customers while maintaining confidentiality.