Family Services Specialist I/II

Oklahoma Human Services•Enid, OK

9d•Hybrid

About The Position

This position is located in Enid, Oklahoma. The role involves assessing the needs of individuals and determining eligibility for specific programs for Adult and Family Services. The position may be full-time in an office setting, full-time work from home, or a hybrid of the two. Responsibilities include greeting clients, interviewing clients, managing a caseload, compiling data, completing documentation for eligibility, making program referrals, and participating in conferences and mandatory trainings.

Requirements

Level I: Two years of clerical office work in a business, public sector, or social work environment; OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
Level II: A bachelor’s degree; OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree. OR two (2) years of experience as a Family Services Specialist.
Must possess a valid driver's license and maintain required car insurance.

Responsibilities

Greet clients in a professional and kind manner via phone or in an OKDHS retail space.
Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.
Interview clients in an office setting or via phone.
Manage a caseload.
Compile data and complete documentation for eligibility.
Make appropriate program referrals to community resources.
Participate in individual and staff conferences.
Must attend all mandatory trainings associated with the position.