Family Services / Pathway of Hope Case Manager

The Salvation Army Southern California•Grants Pass, OR

5h•Hybrid

About The Position

This dual role position serves in a combined case management capacity, providing both general Social Services case management and Pathway of Hope intensive case management services. The employee divides their time between two complementary roles: Case Management Specialist (General Social Services / Coordinated Entry) and Pathway of Hope Case Manager (Intensive Strengths-Based Case Management). For internal controls, grant compliance, and fee-for-service billing purposes, this position is structured with clearly delineated responsibilities across both functions. The Duty Allocation is estimated as follows: Case Management Specialist (Coordinated Entry, Intake, Diversion, Eligibility Screening, Referral Services) ~50%, and Pathway of Hope Case Manager (Intensive Strength-Based Case Management for families) ~50%.

Requirements

One to three years of experience working with low-income or vulnerable populations
Valid driver’s license required
Ability to pass background checks and comply with Protect the Mission requirements
Knowledge of case management practices, housing systems, and community resources
Strong organizational and documentation skills
Ability to manage multiple priorities and maintain compliance with funding requirements
Effective communication and interpersonal skills
Ability to work independently and as part of a team
Commitment to trauma-informed, strengths-based, and culturally responsive practices
Ability to perform office-based work including sitting, typing, and computer use
Ability to travel locally for client services, outreach, and meetings
Ability to lift light materials and supplies as needed

Nice To Haves

Bachelor’s degree in Social Work or related field preferred
Familiarity with HMIS, WellSky, or similar data systems preferred

Responsibilities

Conduct intake interviews and eligibility screenings
Provide diversion and prevention strategies
Connect clients with housing, employment, and support resources
Document services and referrals in HMIS, HRSN, and WellSky
Maintain case files and required documentation
Provide financial or material assistance within program guidelines
Participate in community coordination meetings and outreach activities
Determine eligibility and maintain Pathway of Hope caseload (10–15 families)
Conduct assessments such as the Client Self-Sufficiency Matrix and URICA
Develop individualized action plans and working agreements
Utilize motivational interviewing and strengths-based coaching techniques
Assist families in accessing housing, employment, education, and recovery resources
Maintain accurate case notes and progress documentation
Coordinate with Salvation Army staff and community partners
Record all client interactions and services in HMIS, WellSky, and HRSN systems
Maintain documentation supporting eligibility determinations and financial assistance
Ensure documentation aligns with applicable federal regulations, including HUD standards
Maintain clear case notes demonstrating service delivery and progress toward goals
Follow internal control procedures ensuring appropriate separation of duties when applicable
Maintain documentation required for audits, monitoring visits, and grant reporting