Children

Bridgewell•Lynn, MA

About The Position

The Family Services Coordinator is responsible for coordinating family and recovery services at Lotus House, maintaining the security of the residence, supporting resident well-being, and helping staff develop and deliver services to families. The role develops family and childcare support plans, conducts assessments with families, and connects residents with relevant internal and community resources. It also supports family activities and resident intake, organizes group programming and outings, builds community relationships, and assists with administrative and program operations. The coordinator may assume responsibility for the program when the Program Manager is absent, respond to emergencies, provide coverage as needed, and participate in an after-hours on-call rotation. The position requires knowledge of supportive housing, addiction, trauma-informed care, and medication management. Schedule: Monday through Friday, 10:00 a.m.–6:00 p.m. (40 hours per week).

Requirements

Individual and group counseling experience.
At least five years of experience working with people with addiction or psychiatric disabilities.
Three years of supervisory or administrative experience.
Excellent verbal, written, and presentation skills.
Excellent organizational and problem-solving skills.
Demonstrated ability to manage staff effectively and foster positive relationships.
Computer proficiency.
Ability to maintain accurate and thorough records.
Ability to respond to crises and recognize client body language and gestural cues.
Ability to hear and distinguish changes in voice tone, modulation, and escalation to identify and monitor escalated behavior and maintain a safe environment.
Ability to communicate with emergency services, including ambulance, fire, and police.
Valid driver's license in the state of residence.
Ability to frequently climb stairs and lift or move up to 20 pounds.
Normal range of eyesight and hearing, with or without corrective equipment.

Nice To Haves

Bachelor's degree in a related field preferred.

Responsibilities

Develop family, childcare, and support plans based on assessed needs and family goals.
Conduct and update individual and family needs assessments with each family's participation, and develop individualized service plans identifying needed, desired, and requested services and resources.
Develop, implement, promote, facilitate, and document weekly groups using internal and community-based resources.
Maintain current print and web-based lists of family-service resources, including local educational and social events, school access, transportation, and childcare resources.
Assist with oversight of family activities and with intake, assessment, and orientation of new residents.
Plan, organize, and lead regular outings and field trips for residents and their children to educational and recreational events.
Coordinate onsite events and activities to encourage stability and progress toward individual and family goals.
Build and maintain positive relationships with outside providers, community groups, families, and other service providers.
Maintain indoor and outdoor play spaces.
Assist with daily office and administrative functions.
Assume responsibility for the program in the Program Manager's absence.
Respond to emergencies according to agency and program policies and protocols.
Provide coverage to individuals as needed.
Participate in the after-hours on-call rotation.
Maintain core training certifications, including training in the supportive housing model.
Perform other duties as assigned.

Benefits

Medical, dental, and vision benefits.
Generous paid time off, including the employee's birthday.
Collaborative work environment that values new insight and personal contributions.
Training and development opportunities.
Additional compensation for on-call rotations.
Opportunities for professional development and growth.

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