Family Services Coordinator (Social Worker/Bereavement Counselor)

New England Donor Services • Providence, RI

1d • $38 - $39 • Onsite

About The Position

The Family Services Coordinator (FSC) provides support and guidance to family members of trauma patients and discusses end-of-life decision options, including organ and tissue donation. This empathetic and skilled professional helps hospitals carry out collaborative donation processes so that potential donor families are offered the opportunity to donate. FSCs provide coverage across the NEDS service area through an on-call schedule and may conduct donation discussions by phone when appropriate.

The FSC helps families understand and accept the diagnosis of death as described by the primary care physician, assesses a legal next of kin’s readiness to discuss donation when there is no donor designation, and advocates for donation while respecting cultural and religious beliefs. The role includes documenting approaches and authorizations, maintaining an individual authorization rate demonstrating best-practice skills, and providing initial follow-up to donor families after donation.

The position requires substantial travel throughout New England, with travel by personal vehicle. Mileage and other reimbursements are available. The ideal candidate lives within one hour of Providence, Rhode Island. The schedule is 12 on-call shifts per month, each running from 0600 to 2400 (18 hours); remaining on-site past midnight may be required depending on case dynamics and clinical activity. During orientation, the schedule is approximately four shifts per month plus didactic training. A week of new-hire orientation at the Waltham office is also required. When not responding to a case, the coordinator participates in required meetings and training, checks email at least daily unless on planned benefit time, and completes assigned training within defined timelines.

Requirements

• Bachelor’s degree in social work, health sciences, or a related field, or significant equivalent experience in another Organ Procurement Organization (OPO).
• Ability to work empathetically, compassionately, and professionally with families in crisis; educate them about organ and tissue donation; and advocate for donation while respecting family circumstances.
• Ability to develop effective professional relationships and communicate effectively.
• Ability to quickly understand an organization’s or situation’s culture and dynamics and work effectively within them.
• Ability to read, analyze, and interpret donor medical records.
• Ability to conduct and document medical and social histories.
• Strong clinical assessment and crisis intervention skills.
• Computer skills in Word, Excel, and Outlook, and ability to learn NEDS internal systems, including True North.
• Valid state driver’s license.
• Must travel by personal vehicle and maintain eligible-driver requirements, including being at least 21 years old, maintaining an acceptable Motor Vehicle Record, and carrying the minimum personal automobile insurance required by NEDS.
• Ability to work 12 on-call shifts per month, including some weekends and holidays; shifts are 18 hours, and some cases may require remaining on-site past midnight.
• Ability to travel significantly throughout New England.

Nice To Haves

• Experience in hospice care, bereavement counseling, pastoral counseling, crisis intervention, or social work.
• Previous hospital experience.
• CPE certification.
• Social work license.
• Residence within one hour of Providence, Rhode Island.

Responsibilities

• Fulfill an on-call schedule, including some weekends and holidays, providing coverage across the NEDS service area.
• Respond to new and open hospital referrals and offer donor families the opportunity for organ and tissue donation.
• Conduct donation discussions by phone when appropriate.
• Educate donor families to help them understand and accept the diagnosis of death as described by the primary care physician.
• When there is no donor designation, assess the legal next of kin’s readiness to discuss organ and tissue donation.
• Advocate for donation while respecting families’ cultural and religious beliefs and individual circumstances.
• Maintain an individual authorization rate demonstrating best-practice skills in obtaining authorization.
• Complete required documentation regarding donation approaches and authorization.
• Provide initial follow-up to donor families after donation.
• Participate in required meetings and trainings when not responding to a case.
• Check email at least daily unless on planned benefit time and complete assigned trainings within required timelines.
• Carry out other appropriate duties assigned by the Senior Director, Family Services, Manager, Family Services, or designee.

Benefits

• Generous paid time-off program.
• Health insurance, including BCBS health coverage.
• Dental insurance.
• Vision insurance.
• Mental health insurance coverage.
• Life insurance coverage equal to 2x annual salary.
• Fertility benefits.
• Flexible spending account options, including a healthcare reimbursement account.
• 403(b) retirement plan with organizational contributions.
• Tuition reimbursement.
• Employee Assistance Program.
• Pet insurance.
• Working Advantage discounts.
• Personal career and skill development opportunities.
• Short-term and long-term disability coverage.
• Corporate-sponsored events and community volunteering opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level