Family Services Coordinator (Social Worker/Bereavement Counselor)

New England Donor Services • Hartford, CT

5d

About The Position

The Family Services Coordinator (FSC) provides empathetic support and guidance to families of trauma patients and discusses end-of-life decision options, including organ and tissue donation. The FSC works with hospitals throughout the New England Donor Services service area to support collaborative donation processes and ensure potential donor families are offered the opportunity to donate. This position fulfills an on-call schedule covering the service area and requires significant travel throughout New England; the ideal candidate lives within one hour of Hartford, Connecticut. A week of new-hire orientation at the Waltham office is required.

The schedule consists of 12 on-call shifts per month. Shifts begin at 0600 and end at 2400, and the Coordinator may sometimes need to remain on site past midnight depending on case dynamics and clinical activity. During orientation, the schedule is four shifts per month plus didactic training. Mileage and other reimbursements are available.

Requirements

• Ability to work empathetically, compassionately, and professionally with families in crisis; educate them about organ and tissue donation; and advocate for donation while respecting their circumstances.
• Ability to develop effective professional relationships and communicate effectively.
• Ability to quickly understand an organization’s or situation’s culture and dynamics and work effectively within them.
• Ability to read, analyze, and interpret donor medical records.
• Ability to conduct and document medical and social histories.
• Strong clinical assessment and crisis intervention skills.
• Computer skills in Word, Excel, and Outlook, and ability to learn NEDS internal systems, including True North.
• Bachelor’s degree in social work, health sciences, or a related field, or significant equivalent experience in another OPO.
• Valid state driver’s license and ability to travel by personal vehicle.
• Maintain eligibility to drive, including being at least 21 years old, maintaining an acceptable Motor Vehicle Record, and carrying the minimum personal automobile insurance required by NEDS policy.

Nice To Haves

• Experience in hospice care, bereavement counseling, pastoral counseling, crisis intervention, or social work.
• Previous hospital experience.
• CPE certification.
• Social Work License.

Responsibilities

• Respond to new and open hospital referrals and offer donor families the opportunity for organ and tissue donation; conduct donation discussions by phone when appropriate.
• Educate families to help them understand and accept the diagnosis of death as described by the primary care physician.
• When there is no donor designation, assess whether the patient’s legal next of kin is ready to discuss the opportunity for organ and tissue donation.
• Advocate for donation while respecting cultural and religious beliefs and individual family circumstances.
• Maintain an individual authorization rate that demonstrates best-practice skills in obtaining authorization.
• Complete required documentation regarding approaches and authorization.
• Provide initial follow-up to donor families after donation.
• Fulfill an on-call schedule, including some weekends and holidays, to provide coverage throughout the NEDS service area.
• Participate in required meetings and trainings when not responding to a case.
• Check email at least daily unless on planned benefit time and complete assigned training within defined timelines.
• Carry out other appropriate duties as assigned by the Senior Director, Family Services, Manager, Family Services, or designee.
• Travel by personal vehicle as required to meet the position’s duties and responsibilities.

Benefits

• Generous paid time-off program.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Mental health insurance coverage.
• Life insurance equal to 2x annual salary.
• Fertility benefits.
• Inclusive healthcare programs.
• Flexible spending account options.
• 403(b) retirement plan with organizational contributions.
• Tuition reimbursement.
• Employee Assistance Program (EAP).
• Pet insurance.
• Working Advantage discounts.
• Personal career and skill development opportunities.
• Corporate-sponsored events, community volunteering opportunities, and organization-wide team-building outings.
• Short-term and long-term disability coverage.
• Healthcare Reimbursement Account.

What This Job Offers

• Job Type: Full-time