Family Services Coordinator (Social Worker/Bereavement Counselor)
About The Position
The Family Services Coordinator (FSC) provides empathetic support and guidance to family members of trauma patients and discusses end-of-life decision options, including organ and tissue donation. The FSC supports hospitals throughout New England in collaborative donation processes, helping ensure that all potential donor families are offered the opportunity for donation. The role covers the NEDS service area through an on-call schedule and involves substantial travel; the ideal candidate lives within one hour of Providence, Rhode Island. Mileage and other travel reimbursements are available. A week of new-hire orientation at the Waltham office is required. The position requires 12 on-call shifts per month, from 0600 to 2400 (18-hour shifts). Depending on case dynamics and clinical activity, a coordinator may need to remain on site past 2400. During orientation, candidates should plan for four shifts per month in addition to didactic training. The coordinator also participates in required meetings and training, checks email at least daily except during planned benefit time, and completes assigned training within required timelines. Candidates need a bachelor’s degree in social work, health sciences, or a related field, or significant equivalent experience in another OPO. Relevant experience in hospice care, bereavement or pastoral counseling, crisis intervention, or social work is preferred, as is prior hospital experience. A CPE or social work license is preferred. A valid state driver’s license and use of a personal vehicle are required, along with meeting NEDS’s eligible-driver criteria, including being at least 21, maintaining an acceptable motor vehicle record, and carrying the required minimum personal auto insurance.
Requirements
- Bachelor’s degree in social work, health sciences, or a related field, or significant equivalent experience in another OPO.
- Ability to work empathetically, compassionately, and professionally with families in crisis and provide education about organ and tissue donation.
- Ability to advocate for donation while respecting individual family circumstances.
- Ability to develop effective professional relationships and communicate well.
- Ability to quickly understand an organization’s or situation’s culture and dynamics and work effectively within them.
- Ability to read, analyze, and interpret donor medical records.
- Ability to conduct and document medical and social histories.
- Strong clinical assessment and crisis intervention skills.
- Computer skills in Word, Excel, and Outlook, and ability to learn NEDS internal systems, including True North.
- Valid state driver’s license and ability to travel by personal vehicle for job duties.
- Must be at least 21 years old, maintain an acceptable motor vehicle record, and carry the required minimum personal automobile insurance under NEDS policy.
- Ability to fulfill 12 on-call shifts per month, including some weekends and holidays; shifts are 0600–2400 and may extend past 2400 depending on case activity.
- Availability for a week of new-hire orientation at the Waltham office.
Nice To Haves
- Experience in hospice care, bereavement counseling, pastoral counseling, crisis intervention, or social work.
- Previous hospital experience.
- CPE certification.
- Social work license.
Responsibilities
- Fulfill an on-call schedule, including some weekends and holidays, providing coverage throughout the NEDS service area.
- Respond to new and open hospital referrals and offer donor families the opportunity for organ and tissue donation.
- Conduct donation discussions by phone when appropriate.
- Help donor families understand and accept the diagnosis of death as described by the primary care physician.
- When there is no donor designation, assess the legal next of kin’s readiness to discuss the opportunity for organ and tissue donation.
- Advocate for donation while respecting cultural and religious beliefs and individual family circumstances.
- Maintain an individual authorization rate demonstrating best-practice skills in obtaining authorization.
- Complete required documentation regarding approaches and authorization.
- Provide initial follow-up to donor families after donation.
- Participate in required meetings and trainings when not responding to a case.
- Check email at least daily, except during planned benefit time.
- Complete assigned training within defined timelines.
- Carry out other appropriate duties assigned by the Senior Director, Family Services, Manager, Family Services, or designee.
Benefits
- Generous paid time off program.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Mental health insurance coverage.
- Life insurance equal to twice annual salary.
- Fertility benefits.
- Flexible spending account options.
- 403(b) retirement plan with organizational contributions.
- Tuition reimbursement.
- Employee Assistance Program.
- Pet insurance.
- Working Advantage discounts.
- Personal career and skill development opportunities.
- Short-term and long-term disability coverage.
- Healthcare Reimbursement Account.
- Corporate-sponsored events and community volunteering opportunities.
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What This Job Offers
Job Type
Full-time
