FAMILY SERVICE WORKER AP

GO KIDS INC•Watsonville, CA

12h•$27 - $32

About The Position

The Family Service Worker is responsible for enrolling and re-certifying families in Go Kids, Inc.’s child development service system. The role creates and maintains family files, ensuring that required documentation is accurate and complies with agency policies and procedures and Title XXII and Title V regulations. The position works with families, providers, center staff, and agency personnel to support enrollment, eligibility, attendance tracking, and alternative payment services. It also maintains confidentiality, provides translation and interpretation as needed, and participates in meetings and professional workshops.

Requirements

Must be organized, creative, independent, self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritization, and driven by excellence.
Exceptional oral and written communication skills, including accurate grammar and knowledge of business correspondence.
Strong interpersonal skills and the ability to build business relationships and communicate tactfully and discreetly.
Thorough knowledge of office administration, filing systems, office machines and equipment, and computer software; customer service and employee relations skills.
Must present a neat, professional appearance.
Ability to adjust tasks and focus calmly as deadlines and priorities change.
Must be a cohesive professional team member.
One to three years of related experience.
Excellent written and verbal communication skills.
Experience with Title XXII and Title V regulations.
Knowledge of enrollment software.
Computer literacy on an IBM-compatible PC and working knowledge of Microsoft Word, Excel, and Outlook.
Bilingual and biliterate in English and Spanish.
Valid California driver’s license, proof of insurance, and reliable transportation.
Ability to meet the job’s physical demands, with reasonable accommodations where applicable.

Nice To Haves

Associate degree in a related field preferred.

Responsibilities

Contact families to verify information, pre-qualify them, and begin the enrollment process.
Contact the Family Service Manager to verify space availability.
Direct families to visit a center and/or Family Child Care Home.
Schedule appointments with families to complete enrollment and re-certification packets.
Obtain required documentation and signatures to establish eligibility and complete enrollment or re-certification.
Review manuals and guidelines with parents during orientation.
Establish parent fees and explain tuition policies.
Enter eligibility data into the enrollment software system.
Communicate with site supervisors, center staff, and office personnel about family needs.
Direct families to contact the worker with changes or problems.
Code and enter attendance in the enrollment software system and verify attendance against contracted hours.
Maintain agency rosters and office hours according to the monthly calendar.
Safeguard the confidentiality of records and reports.
Provide translation and interpretation as needed, including for applications, forms, phone calls, and meetings.
Maintain and update Alternative Payment provider files.
Calculate and process monthly Alternative Payment Provider payments.
Prepare and provide a monthly report of missing Alternative Payment attendance sheets.
Conduct an initial visit for each new Alternative Payment Provider and visit providers as needed.
Participate in local and state workshops and attend staff meetings as requested.
Meet at least monthly with the Family Service Manager for a one-on-one meeting and goal setting.
Perform other duties as assigned by the Family Service Manager, Family Service Director, and Chief Financial Officer.