FAMILY SERVICE WORKER AP

GO KIDS INC•Morgan Hill, CA

13h•$27 - $32

About The Position

Responsible for enrolling and re-certifying families in the Go Kids, Inc. child development service system. The role creates and maintains family files, ensuring required documentation is accurate and complies with Go Kids, Inc. policies and procedures and Title XXII and Title V regulations. The employee participates in an annual performance review based on job duties and goals. Performance is evaluated using nine competencies: Job Knowledge; Communication; Customer Service; Interpersonal Skills; Adaptability/Flexibility; Dependability; Integrity/Ethics; Manages Performance; and Decision Making/Judgment.

Requirements

Must be organized, creative, independent, self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritization, and driven by excellence.
Exceptional oral and written communication skills, including accurate grammar and knowledge of business correspondence.
Strong interpersonal skills and ability to establish and maintain effective business relationships; communicate with tact and poise; and handle confidential information discreetly.
Thorough knowledge of office administration, including filing systems, office machines and equipment, and computer software; customer service and employee relations skills.
Must present a neat, professional appearance.
Ability to adjust tasks and focus calmly as deadlines and priorities change.
Must have a good sense of humor and be able to work as a professional, cohesive team member.
One to three years of related experience.
Excellent written and verbal communication skills.
Experience with Title XXII and Title V regulations.
Knowledge of enrollment software.
Computer literacy on an IBM-compatible PC and working knowledge of Microsoft Word, Excel, and Outlook.
Bilingual and biliterate in English and Spanish or English and Vietnamese.
Valid California driver's license, proof of insurance, and reliable transportation.
Ability to perform the essential functions, including the physical demands described in the posting; reasonable accommodations may be made for employees with disabilities.

Nice To Haves

Associate degree in a related field preferred.

Responsibilities

Contact families to verify information, pre-qualify them, and begin the enrollment process.
Contact the Family Service Manager to verify space availability.
Direct families to visit a center and/or Family Child Care Home.
Schedule appointments with families to complete enrollment or re-certification packets.
Obtain required documentation and signatures to establish eligibility and complete enrollment or re-certification.
Review manuals and guidelines with parents during orientation.
Establish parent fees and explain tuition policies.
Enter eligibility data into the enrollment software system.
Communicate with site supervisors, center staff, and office personnel about family needs.
Direct families to contact the worker about changes or problems.
Code and enter attendance in the enrollment software system and verify that families attend their contracted hours.
Maintain agency rosters and office hours at assigned offices according to the monthly calendar.
Safeguard the confidentiality of records and reports.
Provide translation and interpretation as needed, including help with applications, forms, phone calls, and meetings.
Maintain and update Alternative Payment provider files.
Calculate and process Alternative Payment Provider payments monthly.
Prepare and provide a monthly report of missing AP Attendance Sheets.
Conduct an initial visit for each new Alternative Payment Provider and make additional visits as needed.
Participate in local and state workshops and attend staff meetings as requested.
Meet at least monthly with the Family Service Manager for a one-on-one meeting and goal setting.
Perform other duties as assigned by the Family Service Manager, Family Service Director, and Chief Financial Officer.