Family Service Assistant I

State of Delaware • Dover, DE

3d

About The Position

The Family Service Assistant I assists and supports the case management function by providing clerical assistance and routine services to clients, including transportation and appointment scheduling. The position schedules appointments and transports clients to locations such as hospitals, courts, and therapy sessions, while providing coaching, assistance, support, and encouragement. The assistant may cover the office and telephone when the case manager is absent, referring problems to the appropriate party. The role also includes visiting clients in settings such as homes and schools, observing behavior and reporting to the Case Manager; preparing and maintaining records and forms; monitoring parent-child visits to ensure safe interaction; and interviewing clients to obtain basic information.

A valid, active driver's license is a condition of hire. Candidates must also complete pre-employment drug testing and pass a satisfactory criminal background check. The position is represented by a labor organization and covered by a collective bargaining agreement according to its terms. New hires must attend Statewide New Employee Orientation on their first day. Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in E-Verify.

Requirements

• Coursework, training, and/or work experience in health or human services support, such as interviewing clients and assessing personal, health, social, or financial needs in accordance with program requirements, or coordinating with community resources to obtain client services.
• A valid driver's license that is not suspended, revoked, canceled, or disqualified from driving is required as a condition of hire.
• Must undergo pre-employment drug testing after a conditional offer.
• Must pass a satisfactory criminal background check as a condition of hire.
• Must be legally authorized to work in the United States.

Responsibilities

• Schedule appointments for clients and transport them to required locations, including hospitals, courts, and therapy sessions.
• Provide coaching, assistance, support, and encouragement to clients to help them achieve desired outcomes.
• Provide office and telephone coverage when the case manager is absent and refer problems to the appropriate party.
• Visit clients in settings such as their homes and schools, observe behavior, and report observations to the Case Manager.
• Prepare and maintain records and forms required by the case manager to provide services to clients.
• Monitor children and parents during parental visits and ensure safe interaction.
• Interview clients and obtain basic information, such as birth dates or family members' Social Security numbers.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed