C/S Family Service Assistant I

State of Delaware•Dover, DE

About The Position

The incumbent receives and processes GPS electronic monitoring referrals for adjudicated and pre-trial youth active with the Division of Youth Rehabilitative Services. Daily tasks include installing, removing, and maintaining electronic monitoring equipment; monitoring youth movement; entering data; maintaining records; processing inventory; and troubleshooting electronic monitoring issues for Division staff. The incumbent may also perform other duties to assist Division of Youth Rehabilitative Services staff and management as needed. Other duties in the class include scheduling client appointments and transportation to required locations such as hospitals, courts, and therapy sessions; providing coaching, support, and encouragement; covering office and telephone duties in a case manager’s absence and referring problems to the appropriate party; visiting clients in settings such as homes and schools and reporting observations to the Case Manager; preparing and maintaining records and forms; monitoring child and parent interactions during parental visits to help ensure safe interaction; and interviewing clients to obtain basic information.

Requirements

Coursework, training, and/or work experience in health or human services support, such as interviewing clients and assessing personal, health, social, or financial needs in accordance with program requirements, or coordinating with community resources to obtain client services.
Applicants must be legally authorized to work in the United States.
A satisfactory criminal background check is required as a condition of hire.
Pre-employment drug testing is required upon a conditional offer.

Responsibilities

Receive and process GPS electronic monitoring referrals for adjudicated and pre-trial youth active with the Division of Youth Rehabilitative Services.
Install, remove, and maintain electronic monitoring equipment.
Monitor youth movement.
Enter data, maintain records, and process inventory.
Troubleshoot electronic monitoring issues for Division staff.
Perform other duties as needed to assist Division of Youth Rehabilitative Services staff and management.
Schedule client appointments and transport clients to required locations, including hospitals, courts, and therapy sessions.
Provide coaching, support, and encouragement to clients.
Provide office and telephone coverage when a case manager is absent and refer problems to the appropriate party.
Visit clients in environments such as homes and schools, observe behavior, and report to the Case Manager.
Prepare and maintain records and forms required by the case manager to provide services to clients.
Monitor child and parent behavior during parental visits and help ensure safe interaction.
Interview clients and obtain basic information, such as dates of birth or family members’ Social Security numbers.