Family Room Associate - Montefiore Hospital - Temporary Position

RONALD MCDONALD HOUSE NEW YORK•New York, NY

1d•Onsite

About The Position

The Family Room Associate supports Ronald McDonald House New York’s satellite centers in partnering hospitals. The role’s main hub is the NYC Health + Hospitals Montefiore Family Room, with opportunities to support locations in Brooklyn, Queens, and Manhattan, as well as the Wellness Center at the organization’s Upper East Side main location. As part of the Programs team, the Associate helps advance the organization’s mission by serving families and increasing community knowledge and engagement. The Associate is accountable for Family Room operations, supports team members and guests, and helps maintain the facility in accordance with established policies and procedures. Representing Ronald McDonald House New York, the Associate works closely with the House team, hospital management, medical staff, families, and other stakeholders. This is a temporary, fully onsite assignment expected to run through December 31. The hourly rate is $24. The schedule is Tuesday, Thursday, Saturday, and Sunday from 12:00 AM to 8:00 AM.

Requirements

High school diploma or equivalent.
At least two years of experience in a guest-facing role.
Ability to work nights and weekends.
Experience and proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
Strong organizational and administrative skills, including the ability to maintain a clean and welcoming environment for guests.
Strong written and verbal communication skills and positive, respectful interpersonal skills.
Ability to remain professional and compassionate when interacting with families in crisis.
Hospitable demeanor when interacting with caregivers, medical staff, and visitors.
Ability to collaborate and participate as a flexible, responsive team member.
Ability to work independently, make decisions, solve problems, and adhere to priorities.
Ability to listen effectively, evaluate situations, and respond to sensitive members, providers, and internal or external clients.

Nice To Haves

Previous hotel, hospital, special event, or hospitality experience.
Experience working with children, people with disabilities, or people with illnesses.
Bilingual ability; Spanish, Bangla, and Arabic are preferred.

Responsibilities

Oversee Family Room operations and support team members, guests, and facility maintenance in accordance with established policies and procedures.
Uphold eligibility policies and enforce operational procedures and policies.
Maintain communication with medical staff, relevant personnel, and parents or legal guardians of pediatric patients.
Provide support and service to guests in designated pediatric departments, consistent with the organization’s mission.
Establish and maintain effective relationships with families, donors, hospital management, and internal stakeholders.
Participate in outreach to designated hospital units to encourage caregivers to use the Family Room.
Help caregivers navigate to and from the Family Room from CHAM units and outpatient areas, and collaborate with the Family Learning Place team on referrals and access coordination.
Provide supplies needed for daily Family Room operations, including snacks, laundry supplies, refreshments, creamers, cups, and napkins.
Maintain the Log Book documenting day-to-day operations and quantitative measures of families served.
Assist with non-clinical programs and events that increase family engagement and awareness.
Report concerns promptly to the Assistant Director of Wellness and Family Rooms and/or the Manager/Coordinator of Family Room.
Monitor the space and facility to help ensure a safe and secure environment for staff and guests.
Serve as a resource for families, guests, staff, volunteers, donors, and other community members.