Family Resource Schools Program Assistant

City of Boulder • Boulder, CO

2d • $21 - $29 • Onsite

About The Position

Under general supervision, the Family Resource Schools Program Assistant supports administrative tasks for the Family Resource Schools (FRS) Afterschool Program as part of the afterschool team. The program provides services on-site at five local elementary schools. This is a part-time hourly position scheduled for 19 hours per week, working in person Mondays through Thursdays between 1 p.m. and 6 p.m. from mid-August through the end of May. The employee must be present within the State of Colorado and work in person. Occasional evening and weekend meetings may be required.

The role supports student registration and program data administration, assists with snack distribution, attendance, dismissal, setup and teardown, and helps maintain a safe and smoothly operating program. It also involves communication with instructors and school staff, customer service for families and school personnel, and occasional cash handling. The position works primarily in a clean, comfortable environment, with frequent interruptions and background noise, and requires stamina and patience in a high-energy setting with children.

Requirements

• High school diploma or GED.
• Two years of professional experience in customer service, receptionist work, and cash handling, or any combination of these.
• Ability and desire to work in an elementary school setting.
• Ability to communicate effectively with students, parents, and city and school staff.
• Proficiency in Word, Excel, Outlook, and the Google platform.
• Ability to manage multiple projects and meet deadlines.
• Ability to read, write, and speak English and Spanish in a professional capacity for communication objectives.
• Ability to work successfully in a team-oriented environment and independently, prioritize work, and resolve problems.
• Ability to handle sensitive issues and maintain confidentiality.
• Ability to work fairly, supportively, and cooperatively with people from diverse ethnic, cultural, and socioeconomic backgrounds.
• Skill in providing excellent customer service.
• Must be at least 18 years of age.
• Must successfully pass a background check before the first day of work and maintain acceptable screening.
• Must be able to work in person within the State of Colorado on Mondays through Thursdays between 1 p.m. and 6 p.m., from mid-August through the end of May.
• Ability to communicate effectively by telephone and in person; review, evaluate, and prepare written documents; and operate computers and other office equipment.
• Sufficient mobility and reflexes for office work, and stamina, mobility, and patience to keep children safe, manage behaviors, and complete office work in a high-energy environment.
• Ability to work under stress from deadlines and public contact.

Nice To Haves

• Ability to defuse and manage volatile and stressful situations.
• Ability to manage multiple tasks with frequent interruptions.
• Skill and experience working with elementary-aged children.

Responsibilities

• Perform administrative tasks related to the student registration process.
• Support data collection, entry, and maintenance, and maintain accurate, up-to-date program data.
• Assist with distribution of snacks, collection of attendance, and student dismissal.
• Assist with daily setup and teardown and, as needed, support other afterschool events.
• Communicate with afterschool program instructors and school staff to help ensure the program runs smoothly and meets program requirements.
• Support student supervision and safe behaviors.
• Provide customer service and information to school staff, parents, guardians, and caretakers.
• Handle cash on occasion.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED